Jordan Vidra Email & Phone Number

Columbus, Oh, Us

- Partner with internal teams on goal oriented initiatives- Scale and grow opportunities for Tier II Solutions- Assist with integration of partners (internal and external) and level-set responsibilities and expectations- Provide continued support to AMP Product as solutions team- Manage hypercare (as part of AMP) diligently with vendors during brand launches- Build a team of leaders and experts for vendor management - Provides Leadership insight to other leadership groups

Columbus, Ohio Metropolitan Area

- Ensure SLA’s are being met - Perform preliminary research to clarify unknowns & questions- Triage escalations through a review and prioritization of tickets with the technical & product team- Creating & performing runbook descriptions for troubleshooting & resolution- Run queries, review reports to proactively identify problems- Identify proactive solutions for new brands to increase operational efficiency - Ensure documents and resources are up to date- Works with Product, Engineering, and Account teams to ensure documentation of vendor integrations is thorough- Manages hypercare diligence with vendors during brand launches - Effectively communicates with internal & external stakeholders when there are issues, trends, or perceived negative sentiment - Ensures all team members are educated and coached about the client personality and needs - Effectively communicates back to leadership when there are frustrations or concerns- Establish a collaborative relationship with partner vendors to create a seamless AMP product- Effectively communicates with Squad Leads and Operations to ensure escalation SOPs are established & maintained- Acts as a leader in creating positive relationships across all roles - Lead a small team in AMP Specialty to successfully managing vendors and client relations- Mentors lesser experienced team members - Build a team of leaders and experts for vendor management - Provides Leadership insight to other leadership groups

- Develop processes for issue intake and resolution - Manage issue intake, triage and resolution - Provide relationship management for vendors such as specialty pharmacies, labs and schedulers - Serve as liaison between vendors, field staff, internal partners and project managers - Communicate with clients and internal teams as necessary - Provide technical and functional guidance to the vendors as they integrate with our systems, provide process improvements, develop internal documentation, lead cross-functional projects, and contribute to a team environment - Perform software training as needed - Conduct research and analyze user data

Columbus, Ohio Area

-Directly responsible for the leadership and development of 11 Account Coordinators-Serve as a lead, mentor and trusted partner for all team members leading through our core values.-Assist in living out core values for all of Customer Operations team members-Continue mastery of account coordinator tasks while maintaining day-to-day work in the HubExpress Program-Handle escalated questions typically posted in various digital platforms-Lead pod meetings, including coaching and enablement content development, review performance, and overall communication-Gather and provide reporting on employee metrics, such as call volume and other data for employee coaching and development as well as employee schedules and timesheets-Work in tandem with our Confluence team on process updates, content improvement, and broader communication-Participate and contribute to our Lead Community of Practice, and as directed, lead or facilitate peer to peer learning through various communities-Complete employee development trainings and personal development plans, targeted toward leadership-Proactively self-learn relevant aspects of our business including specific applications and responsibilities pertaining to roles in the pod-Serve as the voice of our group, communicating opportunities to celebrate, challenges, potential ideas for improvement, and other related topics between team members and other leaders

Columbus, Ohio Area

- Provide exceptional inbound and outbound account support over phone, email, and web-based chat.- Assist with Covermymeds users in completing and simplifying the prior authorization process.- Integrate EHRs and provide hospitals and providers with ePA functionality at the point of prescribing.- Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.- Troubleshoot issues by working with different teams within the company.- Coordinate webinars and provide expert knowledge on how to use our software.

- Gain comprehensive knowledge of the Homage product line, history, and shipping procedures- Communicate with customers via email, telephone, live chat, in person,Twitter, Facebook, and Instagram- Utilize customer feedback and common issues to direct improvements to the website- Coordinate with social media and retail teams to ensure cohesive and consistent service- Process online / store returns and exchanges, working in Netsuite- Coordinate customer service actions and resolve issues in collaboration with retail location staff- Utilize order process and shipping system to execute customer service solutions

Easton Town Center

- Assist in Greeting and welcoming customers to the Homage clothing store- Help manage returns and exchanges for customers- Assist by Stocking and restocking sold items in front store as well as backstock- Work at warehouse with shipping and handling with online sales- Aid home office and warehouse with auditing and tracking overall sales and maintaining supply levels- Present Homage in a manner that will keep awesome customers coming back for more!- Continue to brand Homage as an upcoming company with high morals and values that tells people stories- Interview and help assist in hiring new employees that represent the Homage brand well- Write daily purchase orders allocating inventory to the Easton store- Assist in managing physical inventory and web inventory for purchases in store and online

Easton Town Center, Short North

•Assist in Greeting and welcoming customers to the Homage clothing store•Assist by Stocking and restocking sold items in front store as well as backstock•Aid home office and warehouse with auditing and tracking overall sales and maintaining supply levels including inventory, returns/exchanges•Continue to brand Homage as an upcoming company with high morals and values

Ohio Stadium Woody Hayes Drive

- Manage Club Level of Ohio Stadium and assist with spectators in club with various needs - Help plan and manage events for certain groups such as, proms, banquets, athletic meetings- Work football Saturdays during the game - Work with caterers to assist with meal planning

Bowling Green Ohio.

- Embroidery for local police, fire and rescue squads. Special requests such as scout uniforms, biker uniforms, Davis Besse power plant.

Downtown Columbus

- Assist ticket department with single game ticket sales, preparation of the pass list for visiting scouts, and season ticket package preparation and distribution. - Assist the community outreach department with birthday parties, special events and fundraisers. Assist merchandise operations by maintaining the security, appearance, and experience of Clipper Cargo souvenir store. - Assist promotions department by gathering nightly promotional player autographs and executing fan giveaways. - Assist general game day baseball operations by securing and monitoring stadium gates, manning the guest services booth, assisting suite level customers, organizing corporate group check-ins

- Encourage Leader’s Circle as an easy and effective way for all donors to make an investment in United Way based on a percentage of their salary.- Encourage Community Builders to those who give at a leadership giving level but do not qualify fir a United Way affinity group.- Promote the benefits to membership for United Way’s Leadership Giving groups: Key Club, Young Leadership Group, Cinquefoil Fellowship, Women's Leadership Council, Pride Council, and the Alexis de Tocqueville Society.- Recognize individuals who give at Leadership levels through special recognition events, personalized letters from senior management or exclusive incentives