Developed and managed intranet pages for multiple teams, including creating pages, structuring information architecture, and maintaining tools and resources to facilitate effective internal communication and collaboration.Assisted users with training, troubleshooting, and support, including developing and editing written and video tutorials, for software and technology including Excel, Qualtrics, Miro, Monday.com, and more.Developed and tested surveys using Qualtrics to be distributed internally and externally; analyzed results; and created dashboards with data insights and metrics benchmarks to be viewed by key stakeholders.

I have worked with a variety of clients in a freelance capacity, my primary client being a small health care office in the Kansas City area. Developed and analyzed marketing and community outreach roadmaps by creating user personas and segmentation.Guided the analysis and execution of client-facing digital experience. Designed website and all client intake materials. Collaborated with CEO to design entire client health care experience, from signing up, to waiting for care, to communicating with staff outside of visits and more.

Revised marketing plan and advised on multi-year business-to-business engagement strategy in partnership with owner and senior architects.Archived physical and digital materials for finished and ongoing projects, including design files, building permits, and relevant project communications.Designed new business website and migrated content to new CMS platform. Planned and coordinated meetings and in-office classes with engineers, city planning staff, vendors, and others.

● Provided customer support for customers seeking event tickets forsister company, MIDWESTIX.● Prepared and sent weekly newsletter to an audience of roughly 17,000subscribers via Mailchimp. Monitored analytics and used A/B testingto increase engagement and decrease unsubscribers.● Planned, implemented, and analyzed social media schedule forFacebook and Instagram.● Updated website as needed using HTML, CSS, and Javascript.● Created graphics including brand identities, web design, andmarketing materials.● Planned and implemented marketing services for venues by preparingsocial calendars, writing press releases, submitting events tocommunity calendars, and preparing advertising recommendations.● Wrote press releases for local arts events.● Screened artists for public art installations and collaborated withartists and installation crews for setup and teardown.

● Designed cover and inside pages for 1-4 news and sports dailysections per day, totalling 5-30 pages.● Collaborated with editors, reporters, and copy editors to meetmultiple tight production deadlines daily.● Wrote headlines, edited copy, and trimmed stories.● Planned and designed assets for multiple media platforms witheditors and producers.

I worked on daily news and sports pages, including covers and inside pages, communicating remotely with editors and reporters from Wisconsin. I worked with my team to produce dynamic and engaging front pages to encourage an active and engaged audience.

I worked on my college newspaper as the design editor where I updated the masthead, created the style guide, produced 16 dynamic newspaper center spreads, and checked all design aspects of other areas of the newspaper.