I am an untapped well of analytical and creative talent, looking for the right company in the right industry to expand my growth and plan for my future.With over a decade of experience participating in Human Resource administration and providing outstanding customer service and technical support, I have received recognition for outstanding written and verbal communication skills, and dedication to both external clientele and internal personnel. Experience with remote desktop analysis, diagnostics, troubleshooting, problem isolation, and first-contact resolution thanks to diligence in offering education and complete customer satisfaction.Solid computer skills well above 60wpm with 100% accuracy, adept proficiency with both Windows and Mac operating systems, Microsoft Office Suite, iOS and Android devices. Avid PC, console, and mobile gamer, having been contracted in customer support roles at a handful of game companies while dabbling in beta testing whenever such opportunities arise. Knowledge of all things tech comes with the territory.My work ethic within customer & technical support is the attitude that I should strive to put myself out of work by ensuring each customer or peer is furnished with all the tools they need to be self-sufficient, so that we all might move onto something greater. As technology rapidly advances, so too should the customer and client base.My dedication to customer satisfaction, technical expertise, and leadership skills continue to be put to good use as an educator / training instructor, directly responsible for the training of diverse adult groups, with structured learning modeled after Bloom's Taxonomy. Whether curricula or standards are set forth by the client, I'm also accustomed to developing and implementing supplemental learning materials and additional resources.