Jordon Davis Email & Phone Number

Phoenix, Arizona Area

• Processed monthly cycle billing and collections for clients. • Interacted with clients and customers by phone, email and through ticketing system to assist with billing/collection related items. • Initiated work orders for replacements, repairs and meter re-reads.• Provided direct support to team members in support of Client or Customer billing issues• Continued to build relationship with new and existing clients.

Phoenix, Arizona Area

● Assisted clients directly by providing updates on their customers’ accounts, processing payment arrangements, and starting services. ● Handled support line for call center agents and assisted them with complicated issues on call● Took supervisor calls for escalated customers to resolve complicated issues

Phoenix, Arizona Area

● Provided guidance and support to call center and client staff by assisting with process, policy and account related questions● Promoted first contact resolution by educating staff, clients and customers on available tools and resources.● Interacted with clients and customers by phone and through ticketing system to assist with service-related requests such as connecting, disconnecting and transferring service, billing/collection concerns and other information as requested. ● Continued to build relationship with new and existing clients.

Phoenix, Arizona Area

● Responsible for managing team of 10-13 contact center agents ● Managed and monitored call queues to ensure highest SLA possible● Provided leadership and guidance to agents to help them reach their personal goals and required stats● Handled escalated calls from unsatisfied customers to resolve complicated issues● Build relationships with new and existing clients.

Phoenix, Arizona Area

● Handled incoming calls from water, trash, and sewer customers for multiple utilities across the country● Provided timely and courteous customer service to each customer● Resolved account related inquiries such as bill explanations, high usage troubleshooting, and payment processing● Set up arrangements for past due water accounts