Jordon Glover Email & Phone Number

United States

United States

- Facilitated seamless communication among managers, leadership, and stakeholders to optimize customer support, particularly for unique projects.- Played a key role in streamlining software systems integration, resulting in improved competitiveness and scalability.- Managed a spectrum of changes from repair to expansion, driving the transition of customer offerings into billable services.- Leveraged technical expertise in SQL, Excel, and BI tools to deliver customized solutions and data visualizations.

- Directed professional service portfolios, offering strategic guidance, technical support, and project coordination.- Conducted regular sync meetings to align with client goals, manage project hours, and identify renewal opportunities.- Led the expansion into new service offerings, including content creation and account migrations, enhancing customer satisfaction.

- Orchestrated internal and external communications, providing expertise and resolving technical inquiries across various platforms.- Collaborated across teams to deliver documentation, updates, and solutions for product-related queries and issues.- Reviewed technical documentation for user management and SSO configurations, ensuring seamless integrations.- Gathered and analyzed customer feedback to drive product improvements and enhance competitiveness.- Developed problem-solving and conflict resolution skills while maintaining a positive and empathetic communication style.

I collaborated with cross-functional teams in a fully-remote capacity to identify and resolve user issues to ensure the success of automated marketing and sales initiatives using web-based software for Amazon Web Services. As the first point of contact, I proactively managed customer correspondence via chat, email, phone, and video conferencing.

Indianapolis, Indiana, United States

I utilized Close, LinkedIn, and cold calling to build up an outbound sales effort while managing a qualified list of cold and warm leads. I also assisted with client meetings, storyboarding, and negotiations for video and advertising services.

Indianapolis, Indiana, United States

During this sales intensive program, I learned the fundamentals of the Sandler Sales Training method and subsequently honed those skills in real B2B settings across four different tech companies. Daily activities consisted of prospecting, cold-calling, data-cleaning, and the scheduling of demos.