Jorge Aparicio Email & Phone Number

Irvine, California, Us

Irvine, California, Us

• Contribute to the Infrastructure as Code initiative by way of writing and maintaining Ansible playbooks, AAP job templates, CI/CD pipelines, leveraging Terraform for infrastructure provisioning, leveraging packer for automated template updates, and committing these processes to version control by way of GitLab• Leverage multiple vendor APIs for workflow automation and granular reporting requested by management• Build and maintain Support Engineer requested environments which include multiple Kerberos configurations, Cloudera Clusters, and other Hadoop ecosystems.• Contribute to the team initiative of maintaining, upgrading, and implementing improvements to the multi-cluster VMWare infrastructure which houses 750+ VMs critical to company operations• Manage patch solution which spans across 1500+ instances between Datacenter and AWS• Write and maintain PowerShell, BASH, and python scripts for workflow automation• Deploy and maintain AWS infrastructure on behalf of multiple teams (EC2 instances, ALBs, Security groups, VPCs, etc,)• Part of the team that deployed and maintains Ansible Automation Platform (AAP) formerly Ansible tower• Document newly built out processes in confluence for future references

• Administration of hybrid on prem/Azure AD, AD Connect, GPOs, and Office 365.• Management and configuration of 100+ mobile devices for parking enforcement officers via MEM console (Intune).• Charged with configuring, installing, managing, and monitoring 70+ Aruba switches across 5 City parking garages and 4 City surface lots.• Developed python-based parking validation system alternative for operations team.• Maintained, upgraded, and implemented improvements to the VMWare infrastructure which included 4 DELL PowerEdge hosts in single cluster configuration.• Maintained Standardized VM templates for a variety of Windows and Linux OSes.• Maintained Veeam and Veeam SureBackup jobs to automate testing of all onsite backups, ensuring backup integrity were functional.

• Directed technical projects in alignment with company goals and ensured client site commissioning met appropriate deadlines• Managed 100% of the companies SKIDATA portfolio which included: City of Miami Beach, Miami Parking Authority, and Standard Parking• Designed project layouts tailored to each client for their needs and budget.• Enabled team of technicians with extensive support and training while removing blockers faced by team• Provided client communication for service outages, system upgrades, service improvements, service implementation, and service retirements• Performed internal auditing to ensure PCI compliance standards were maintained • Managed company relationships with external vendors

• Tasked with preparation and commissioning of SKIDATA Parking Access Revenue Control System which included: 1. Configuring managed switches (Cisco, D-Link, etc.) with proper VLAN assignments and IP setup for remote management functionality 2. Deploying PowerEdge server with ESXI hypervisor 3. Provisioning Windows Server VM with proprietary PARCS software (Parking.Logic) 4. Provisioning Windows VM and deploying eValidation software 5. Prepping SD cards with custom Linux image to flash Entry and Exit Columns 6. Provisioning PayStations with Windows Embedded and proprietary PARCS software (Parking.Logic) 7. Configuring addons such as Tagmaster receivers, HID readers, EMV readers, LPR cameras, commend intercom systems etc. 8. Working with client networking teams to get proper firewall rules implemented and integrate into their network when applicable 9. Performing client training and turnover• Performed critical updates to client sites which included: Windows patches, Parking.Logic, Debian based Linux systems, SQL Server DB re-encryptions, ESXI, and network switches• Deployed and maintained android based handheld system used by Marlins Park for gameday operations• Handled escalated tickets which included, but were not limited to: SQL Server issues, Active Directory complications, etc.• Administration of companies Gsuite

• Provided preventative maintenance to clients Parking Access Revenue Control Systems.• Handled level one support calls which ranged from account lockouts to jammed tickets.• Interacted with customers in friendly and professional manner, ensuring clients had a pleasant company impression• Assisted in installations with duties such as cable pulls, cable terminations, and cable management.• Documented all pertinent client information, including name, contact details, and nature of problem or issue and escalated issues where appropriate

Education record

Associate’S Degree, Computer Science