Jorge Cornejo work email
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Jorge Cornejo personal email
Experienced professional with over 20 years in Quality Assurance, Records Management, and Access Management, combined with leadership experience as a Human Resource Specialist in the Texas Army National Guard. I hold a Bachelor’s degree in Business Management and have honed my skills in process optimization, risk management, and operational efficiency. Throughout my career, I have led teams, mentored individuals, and driven cross-functional collaboration to achieve organizational goals. I am dedicated to upholding the Army values of loyalty, duty, respect, selfless service, honor, integrity, and personal courage, while fostering a positive, results-driven work environment where people thrive and grow.
Emerge Multiservices
View- Website:
- capitalone.com
- Employees:
- 55043
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Business OwnerEmerge MultiservicesCarrollton, Tx, Us
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Manager Risk ManagementCapital One Mar 2023 - PresentPlano, Texas, United StatesLead, coach, develop and mentor team of 9 Risk Analysts and Requests Liaisons, in the Business Risk Office for Identity and Access Management controls. Guide analysts during control audits, perform quality audits, pull data from dashboards and Snowflake for MBR reporting for risk and leadership. Handle escalations and provide risk insight to leadership on Identity and Access Management related topics. Manage Business Continuity plan.
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Manager Risk ManagementCapital One Jun 2021 - Mar 2023Lead, coach, develop and mentor a team of Risk Associates supporting Loss Mitigation and FS. Advise and support accountable executives with all risk in their organization. Handle escalations and provide approvals of day to day risk tasks. Perform Quality checks on control performance and provide feedback where necessary. Pull data in SQL tools and Snowflake for trend analysis and reporting.
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Risk ManagerCapital One Feb 2017 - May 2021Lead diverse team of access management associates in support of FS organization. Managed access request process and access controls.
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Qa And Support Unit ManagerCapital One Auto Finance Apr 2014 - Feb 2017Lead team of process quality associates indirectly and access management associates directly in support of Servicing organization. Coach and mentor manager in training. Developed process quality initiatives for internal processes .
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Records Management Unit ManagerCapital One Auto Finance Aug 2012 - Apr 2014Plano, Texas, United StatesManaged a team of 12 permanent associates and 18 contractors, overseeing the successful completion of 8+ internal and external audits. Led the relocation of a records department containing 2M Auto and 45K Home Loan files. Collaborated with IT and Credit Bureau teams to implement an imaging solution for GRC event remediation. Developed and implemented training manuals for three key vault processes, ensuring consistent operational standards. Manage Continuity Plan and Third Party Vendor relationships for records vault.
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Loss Mitigation Process CoordinatorCapital One Jul 2011 - Aug 2012Plano, Texas, United StatesLed the development and execution of quality assurance processes for six Loss Mitigation groups, ensuring accuracy and consistency in operations. Created and delivered QA training presentations and materials, onboarding six new QA associates and providing training to 20+ managers. Designed compliance and performance monitoring tools, including CRQM forms for call monitoring and audits. Implemented process improvements that accelerated the Multifactor Authentication Project, completing it two months ahead of schedule and under budget.
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Quality Assurance CoordinatorCapital One Oct 2008 - Jul 2011Plano, Texas, United StatesLed quality initiatives to enhance customer experience and operational efficiency in the inbound customer care group. Improved Spanish-speaking candidate selection, boosting hire quality by 20-30% and saving $144K annually for every ten agents hired. Delivered actionable insights through trend analysis, EOM reports, and deep dive sessions. Facilitated training, calibration, and quality assurance for new and tenured associates, while ensuring policy updates were effectively communicated. Led engagement initiatives and trained six QA associates, driving department cohesion and performance improvements.
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Funding AnalystCapital One Jan 2006 - Oct 2008Plano, Texas, United StatesTransitioned from a temporary role to full-time, managing the release of funds on Prime and Non-Prime checks via the Federal Reserve and processing Non-Prime refinance contracts. Reviewed dealer and customer documents for accuracy and compliance, while managing inbound/outbound communications with dealers, customers, and lien holders to ensure seamless funding processes. Consistently maintained high-quality standards in document processing and contributed to fraud prevention by identifying and submitting suspicious documents for further review.
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Human Resources SpecialistUs Army 2003 - 2008MOS 42APrepare and maintains officer and enlisted personnel records.Process recommendations for awards and decorations.Process leave requests, disciplinary memos and support troops with administrative requests.Managed all admin and personnel duties for Operation Jump Start Weslaco, TX office.
Jorge Cornejo Skills
Jorge Cornejo Education Details
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Business Administration And Management, General
Frequently Asked Questions about Jorge Cornejo
What company does Jorge Cornejo work for?
Jorge Cornejo works for Emerge Multiservices
What is Jorge Cornejo's role at the current company?
Jorge Cornejo's current role is Business Owner.
What is Jorge Cornejo's email address?
Jorge Cornejo's email address is jo****@****one.com
What schools did Jorge Cornejo attend?
Jorge Cornejo attended Western Governors University.
What skills is Jorge Cornejo known for?
Jorge Cornejo has skills like Team Building, Process Improvement, Leadership, Risk Management, Microsoft Excel.
Who are Jorge Cornejo's colleagues?
Jorge Cornejo's colleagues are Shannon Hussey, Kendall Losee, Amy Sokolowskyj, Clyde Eschete, Divina Amorio, Chad Batangan, Nikki Stephenson.
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