Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Management of corporate, customer and third party vendor efforts to plan and implement solutions to customer problems. Responsible for business as well as team management. • Management of: o Customer project delivery, o Client relationships, o Project financials o Business development, o Mid to upper… Show more Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Management of corporate, customer and third party vendor efforts to plan and implement solutions to customer problems. Responsible for business as well as team management. • Management of: o Customer project delivery, o Client relationships, o Project financials o Business development, o Mid to upper level client delivery relationships.o Project teams, internal as well as external resources with at 20 individuals or less. • Provides reliable financial forecasts to the management.• Meets or exceeds SOAR approved budgets. • Liaison in Medium/ high risk as well as complex issues • Identifies and develops new opportunities on current project.• Supports qualification and opportunity assessment for large and moderately complex opportunities. • Acts as opportunity manager for medium to high risk deals. • Represents the organization to external customers/clients when required. • Mentors and encourages skill development of project team members if required. Show less

• Project Management supporting the IT organization's process improvement and strategic change initiatives• Manage the delivery work stream for Information Technology and Information Security Projects, Project Management Artifacts development and updating• Provide support to Program Manager Office to conduct planning, building and close activities for Information Technology and Information Security Projects

-Information Security Officer for the NorthAmerica Region.-Coaching the Infrastructure and Development teams to sustain the SOX controls for Access Management, Segregation of Duties , Change Management, Information Backup and Restore activities.-IT Governance Strategy Implementation, Project Leader for Mexico Site.-Elaboration and Maintenance of the IT Department Policies and Procedures. -Risk Management leader supporting the IT Teams to identify security risks and follow… Show more -Information Security Officer for the NorthAmerica Region.-Coaching the Infrastructure and Development teams to sustain the SOX controls for Access Management, Segregation of Duties , Change Management, Information Backup and Restore activities.-IT Governance Strategy Implementation, Project Leader for Mexico Site.-Elaboration and Maintenance of the IT Department Policies and Procedures. -Risk Management leader supporting the IT Teams to identify security risks and follow up to mitigation plans.-Internal auditor for Infrastructure and Development department´s SOX controls coordinator and reviewer.-Endpoint Security Tools Compliance officer (Antivirus, OS Patching ,Volume Encryption , Intrusion Detection/Prevention, Data Loss Prevention ).-IT Department Expense and CAPEX manager/controller Show less

-Data Centers Construction Project Leader . 3 new Data Centers were built due to company expansion in Mexico - Leading the Layout Design and Technical Specs Development (Electrical , Air Conditioning, Access Control and Fire Detection-Extinguishing systems ) - Elaboration and Follow up of Data Centers Construction Plans. - Monitoring System Implementation in Mexico for 6 Data Center ( Power Generator , UPS , Air Conditioner Equipments , Access Control System… Show more -Data Centers Construction Project Leader . 3 new Data Centers were built due to company expansion in Mexico - Leading the Layout Design and Technical Specs Development (Electrical , Air Conditioning, Access Control and Fire Detection-Extinguishing systems ) - Elaboration and Follow up of Data Centers Construction Plans. - Monitoring System Implementation in Mexico for 6 Data Center ( Power Generator , UPS , Air Conditioner Equipments , Access Control System and Fire Detection and Extinguishing Systems)- DataCenters Management team supervisor. Preventive and Corrective Maintenance plans coordinator.- Computer Rooms Management and Security Best Practices Promoter.- HelpDesk team supervisor . SLA compliance , On Time Delivery and First time right promoter.- LAN/WAN infrastructure projects coordinator.- Network ,Servers and DataStorage Management team supervisor. -Infrastructure department´s SOX controls coordinator and reviewer.- Endpoint Security tools compliance officer (Antivirus, Patching and Volume Encryption deploying strategies ).· IT Department Expense and CAPEX controller. Show less

- Technical Support to Endpoint security tools infrastructure (Servers Win 2003 and Win 2008)- Supervisor of L3 and L2 Endpoint security support team in USA and a 24x7 Team in India.- Security Applications ( Safeboot , AntiVirus , OS Patching ) L3 support team coordinator- Dealing with global ITIL based support teams (Internal and vendors teams)- Coordination and Execution of global strategies for software deployment and problems remediation.

- Technical Support to Endpoint security tools infrastructure (Servers Win 2003 and UNIX/ Linux)- Supervisor of L3 and L2 Endpoint security support team in USA and a 24x7 Team in India.- Dealing with global ITIL based support teams (Internal and vendors teams)- Coordination and Execution of global strategies for software deployment.

- Team leader of the local Help Desk and final customer support. - Telecommunications infrastructure Admin ( LAN & WAN, Wireless and Radio Frequency links , AVAYA Definity PBX, links, Remote Access Connections tools and users rights ).- S/C division site servers Admin (12 Windows based and 8 SUN Solaris based )- installation and troubleshooting , preventive maintenance and update plans· AD admin for the Mexico OU.· NIS admin for the Solaris users.- SAV client’s… Show more - Team leader of the local Help Desk and final customer support. - Telecommunications infrastructure Admin ( LAN & WAN, Wireless and Radio Frequency links , AVAYA Definity PBX, links, Remote Access Connections tools and users rights ).- S/C division site servers Admin (12 Windows based and 8 SUN Solaris based )- installation and troubleshooting , preventive maintenance and update plans· AD admin for the Mexico OU.· NIS admin for the Solaris users.- SAV client’s deployment team supervisor. SAV test upgrades team leader. Antivirus event reaction team leader .- Responsible for the supplier’s evaluation to reduce the cost operation.- Voice and Data structured cabling project leader Show less