As a world-class operations leader, I am able to drive change and deliver exceptional guest experiences. For instance, in the midst of the pandemic shutdown, I helped a luxury casino expand its Food & Beverage operations through effective recruiting and training strategies. Taking on challenges and finding solutions is what I do best. I create roadmaps that lead to rapid-fire strategies that increase sales revenue and build sustainable growth. In addition, I develop strategic plans to boost performance and increase customer satisfaction using service-driven frameworks to optimize processes and resolve conflicts.I believe that leaders are only as strong as the teams they build, and I am proud to have developed extremely talented and diverse teams. I am always looking for opportunities for employees to shine, and I provide them with the support they need to excel. Many of my team members have been promoted within and outside of the companies where I’ve worked due to my commitment to their success and strong individualized career planning. Here are a few highlights of my career:▷ 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐤𝐞𝐲 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 and applied knowledge of service improvement strategies across territorial operations▷ 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐭𝐡𝐞 𝐝𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐟 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐯𝐞𝐧𝐮𝐞𝐬 (Serrano Buffet, Rock & Brews, George Lopez Chingo Kitchen), achieving revenue and profit of $125M▷ 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐫𝐞𝐝𝐮𝐜𝐞𝐝 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐭𝐮𝐫𝐧𝐨𝐯𝐞𝐫 through collaborations with management teams to drive sustainable growth.▷ 𝐓𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐂𝐎𝐕𝐈𝐃-𝟏𝟗 𝐩𝐚𝐧𝐝𝐞𝐦𝐢𝐜 𝐬𝐡𝐮𝐭𝐝𝐨𝐰𝐧, reopened with a newly built operation, managing the largest California buffet ($30M) Serrano Buffet▷ 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐞𝐦𝐞𝐫𝐠𝐢𝐧𝐠 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 by defining what success looks like as a first-year General ManagerIn operations, my view is holistic. I embrace a sense of togetherness from all departments that contribute to operations by delivering high-quality services with integrity, a positive influence, and a commitment to diversity and community. Whether I'm the leader or part of the team, I take my role in driving excellence seriously. I'm looking forward to connecting with professionals at all levels! Feel free to contact me directly at jgonzalez123@yahoo.com.