Jorge Hernandez, Mba Email & Phone Number

Supporting a wide variety of industries from food processing, materials handling, medical, and government projects as a Product Specialist it is my pleasure to collaborate, support, train, and execute the needs of our customers. Furthermore, I serve as the main point-of-contact for specialty projects, project management, facilitating training materials online, and generating new processes to improve cross-department collaboration and execution. Managing business development goals and activities… Show more Supporting a wide variety of industries from food processing, materials handling, medical, and government projects as a Product Specialist it is my pleasure to collaborate, support, train, and execute the needs of our customers. Furthermore, I serve as the main point-of-contact for specialty projects, project management, facilitating training materials online, and generating new processes to improve cross-department collaboration and execution. Managing business development goals and activities while collaborating with leadership team on current and future business improvements. Delegation of project-specific tasks plays an important process to ensure product meets customer needs and that it has all required certification for processing locally and internationally. Leading training events at our Wilden University and to properly deliver our organization's vision to our customers, overall solving industry constraints. Show less

United States

As a technical support specialist I educate and support local communities to ensure they are experiencing our products as they are intended. Through email and phone support, I am able to share technical data, proper use of the products, provide safety guidelines, and alleviate any environmental impact concerns. Advanced listening and communicating skills establishes trust between myself and the community to explain technology in terms everyone can understand. I also develop easy-to-use user… Show more As a technical support specialist I educate and support local communities to ensure they are experiencing our products as they are intended. Through email and phone support, I am able to share technical data, proper use of the products, provide safety guidelines, and alleviate any environmental impact concerns. Advanced listening and communicating skills establishes trust between myself and the community to explain technology in terms everyone can understand. I also develop easy-to-use user guides for people that need an uncomplicated manual. Providing support, resources, and training to my team members elevates our team equitably. In essence, I specialize in listening, communication, support, equity, and education. Show less

Orange County, California Area

Wearing multiple hats to accommodate our clients in a cross-departmental environment that required advanced attention to detail. Review terms and conditions, freight terms, and net terms for purchase orders. In a timely manner, communicate to clients on their purchases and product repairs to ensure client's production lines are minimally impacted. Assist industry engineers to understand their options in our products and offer alternatives to prepare them for future projects to minimize client's… Show more Wearing multiple hats to accommodate our clients in a cross-departmental environment that required advanced attention to detail. Review terms and conditions, freight terms, and net terms for purchase orders. In a timely manner, communicate to clients on their purchases and product repairs to ensure client's production lines are minimally impacted. Assist industry engineers to understand their options in our products and offer alternatives to prepare them for future projects to minimize client's costs long-term. Show less

Orange County, California Area

Provide timely updates to clients on repairs of their equipment. Collect purchase orders and confirm net terms meet company policy. Manage and audit all sales and repair packets, and register all the information into Salesforce. Maintain customer information using corporate CRM tools and provide technical support backup to staff members.

Orange County, California Area

Lead supervisor for Geeksquad automotive and the mobile electronics department. Building confidence and trust in our team through one-on-one training that resulted in an improved brand image. Addressing any safety concerns on the sales floor and in the shop to keep team members and customers safe. Prepared estimates to customers to meet their needs. Maintained a tight schedule to meet customer demand for products and services. Focus on problem solving customer concerns while staying within… Show more Lead supervisor for Geeksquad automotive and the mobile electronics department. Building confidence and trust in our team through one-on-one training that resulted in an improved brand image. Addressing any safety concerns on the sales floor and in the shop to keep team members and customers safe. Prepared estimates to customers to meet their needs. Maintained a tight schedule to meet customer demand for products and services. Focus on problem solving customer concerns while staying within company compliance that resulted in low return rates to less than 0.5%. Show less