Responsible for technology team that has the following areas: software factory, cloud solutions, consulting and presale. Implement and manage the agile methodology for projects that are based as a recurring service and standard projects. Achieve in the different areas of the company the executionof agile metholodolgies fulfilling the functions of Scrum Mastes and Product Owner. Manage the diferent ceremonies of the Scrum methodology. Define and monitor OKRs for the fulfillment of the objectives defined by the General and Commercial Management. Carry out dynamics and sessions of reinforce the maturity of the team in the adoption of the scrum methodology. Implement tools for the execution of remote work or home office. Host and Co-host for work sessions to identify needs.

Responsible for Operations Management which has the following areas: software factory, services desk, cloud solutions, consulting and presale. Achieve in the organization of the different areas of the Management the execution of agile methodologies fulfilling functions of Scrum Master, Scrum of Scrum Master and Product Owner, which vary depending on the projects that arrive at the Management. Perform the recovery of dissatisfied customers, as well as the increase of services in current customers. Implemented the service desk area achieving the first client in December 2018, we currently have a total of six (06) clients with a team of 14 people between Lima and Province. Support commercial area in presale of services and train them so they can carry out a survey of requirements that allow them to offer times and rates according to the service that customers want. Support the definition of prices for the different services. Support to project managers and Scrum Masters in the fulfillment of the delivery of the different projects, ensuring they have the capacity to attend the projects that the commercial area derives us. Support the different management teams in the implementation of different platforms that help optimize management as version handlers, test management, project management, ticket systems, among others. Finally, it was also possible to implement the technological innovation laboratory that allowed working with Machine Learning, Chatbots, Blockchain, among others.

Responsible for leading the area of IT Operations and Presales in Peru. Ensure compliance with the agreements with different clients based on products or services contracted. Make the annual budget of Lima headquarters. Generate follow-up meetings with customers to support them in the new strategies at the technological level, at this point the implementation of the Scrum methodology began to have a constant interaction with customers. Maintain the constant search for new customers and retain current ones. Maintain a continuous evaluation of Operations and Presale team. In Presale area, I was responsible for generate technical and economic proposals for the commercial and operation area request. Generate the architecture of the solutions that the client wants with local infrastructure or with cloud solutions (MS Azure). Generate rates for standard products such as cloud PBX or PBX on premise. Review and approve technical and economic proposals that are under a fee. Evaluate new technologies that help improve the products of our business lines or generate new opportunities. Carry out a constant search for suppliers and partners that support our business lines meeting our quality standards. Conduct market research on the products and services offered to identify our winning value. Detect new opportunities with Claro to expand the portfolio of managed products offered by MV-Tel.

Lead the development area of all technological solutions offered by the company. Responsible for carrying out and validating the scope of each project to comply with the Terms of Reference to which we wish to participate. Generate and monitor the planning of each project. Ensure compliance with delivery times. Manage resources effectively. Accompaniment to the commercial team for the identification of new opportunities. Offer solutions that fit the client's needs, fulfilling a pre-sales role. Estimate and manage a budget for applications hosted on Cloud Computing platforms. Support in the trainings that are carried out to the users in the implementation stage. Perform post-implementation monitoring.Achieve project management implementation, documentation definition, agile development methodologies (Fulfilling the Scrum Master Role), identification and risk mitigation. Implement the Microsoft Team Foundation Services platform to develop DevOps in the organization. Implementation of different portals in the Microsoft Azure Cloud Computing Platform. Implementation of the development of online payment systems for different Municipalities of Lima with the integration of their cash systems and the Visanet payment gateway. Responsible for project management for the integration and implementation of the Asbanc platform with the Municipality of San Isidro. Implement an own development system that was published by Microsoft Peru as a reference in the use of the good practices of the Microsoft Azure platform.

Lead the technical development team (belonged to the Scrum Developer team) for the implementation of an educational and administrative management system for the School of Dentistry of the National University San Luis Gonzaga de Ica (UNICA). Perform the development of different modules of the system based on the lifting of requirements made by the Project Manager. Help to generate the planning of activities to achieve objectives. Support the development team in technical questions. Support the generation of documentation and deliverables. Applied QA functional, non-functional, comprehensive and end-user Testing. Coordinate with the team the adjustments based on the results of the internal and the end user tests. Implement the solution in a QA environment and then in a production environment. Preparation of a server for installation at the headquarters of the Faculty. Perform the entire platform deployment process. Train the users that will use the system. Generate user and administration manuals. Perform the data migration process from the old system to the new system. Follow-up and post-implementation support for the correct use of the system. Offer an after-sales service remotely for questions, incidents that occur with the system.

Lead the area of Information Systems responsible for the development of all technological solutions that require external or internal clients, which offered a differentiating value in the contact center services. Responsible for leading project management, defining the scope and planning of high impact projects. Review the scope of all projects assigned to technical leaders. Generate and review the planning of the objectives of each team member. Manage the resources allocated to the projects and the after-sales support team. Generate and control the investment budget and expenses annually. Identify and mitigate risks of projects and systems in use within the company. Ensure compliance with the methodologies for software development. Generate proposals to mitigate staff turnover in IT Management due to the country's situation. Supporter the different Business Managements to offer innovative solutions or to know the need of the clients to offer a customized development. Lead the implementation of the Microsoft Team Foundation platform for version control, project tracking and continuous integration. Be in charge of IT Management.

Lead the Telecommunications area of the company that is responsible for maintaining the telephone platform, networks, servers, database, information backup and recovery. Ensure the 2nd and 3rd level attention to users, the stability of the Office services, the SAP platform, own developments, web portal and others. Responsible for generating, reviewing or approving RFPs and RFQs documents, for integral solutions of Contact Center technologies. Evaluate, propose and implement optimization projects of the Contact Center technology platform. Generate, assign and monitor the performance indicators of the Telephony, Networks, Servers, Database units of the different offices that make up the company. Design, implementation and reengineering of business procedures and strategies. Support to the different Business Managements, for the design and development of Integral Contact Center solutions. Generate and control the annual Investment and Expenses budget of the area. Define objectives for each team member, the different areas and monitor compliance.Achievements of the area: implementation of change of domain of the technological platform without affecting the operability of the services offered, reorganization of the area to offer 24x7 support with little impact based on the allocated budget, implementation of a Proxy server, implementation of the technological infrastructure of the new administrative headquarters of the company, migration of the mail service of the company from Exchange 2007 to Exchange 2010, update of the version of the Communication Manager of Avaya, high availability implementation of the DMZ, updating of technological infrastructure equipment based on the allocated budget, migration of services for the Valencia headquarters to decentralize the platform and achieve the completion of the implementation of SAP platform migration from Finance area from version 6.0 to version 6.2.

Responsible for the completion of the complete cycle in the management and development of projects for internal and external customers of the company, which were assigned by the area coordinator. Design and implement the requirements specification documents, work plans, architecture. Supporter coordinators and managers of different lines of business to raise requirements. Generate and track the planning established, reviewed and approved by the coordinator, as well the responsible operations coordinator. Ensure compliance with company policies for the implementation of projects. Hold follow-up meetings with internal and external clients. Responsible for project management for exclusive clients such as Banesco Movilnet, Cantv, Nestle, among others. Achieve the implementation of the Agile RUP, XP and SCRUM beginnings development methodologies. Generate the proposal, design and then lead the implementation of Business Intelligence under the Microsoft platform for monitoring operational indicators. Achievements of the area: Implementation of the E-Learning Moodle platform, QA environments for users comprehensive and end-user tests, implementation of a business intelligence solution for the control of assistance of the contact center operation, of a web system for the control of working hours of call center operators with integration to the company's telephone exchange (AVAYA), of an IVR for the Banesco client that is responsible for conducting integrated banking transactions with validation codes sent by SMS.

Responsible for the development of the different tools and technological solutions requested by internal and external customers. Design, develop and implement Web and desktop applications, data extraction and transformation processes, reports on Microsoft platform. Design, develop and implement web systems under the MVC pattern. Develop IVR applications under AVAYA platform (Designer - Voice at Work). Support the development of a tool that handles the handling of telephony events on the AVAYA platform using AES. Perform management of technological support to the different tools in productive environment. Give inductions for the use of developed tools. Develop IVR applications with integration to Web Services, Databases and desktop applications that can be managed from a web tool.Achieve implementation: code reuse for IVR developments with the IVR Designer tool, integration between IVR applications and desktop applications through the CTI, specifically AES. Delivery of a portfolio of technological tools in the area. Development and implementation of an IVR for the Banesco client for the allocation of Cadivi appointments, with an administrative portal for the definition of quotas by banking agencies, permits and allocation priorities. Development and implementation of an IVR for the Movilnet client to authenticate through business cards to its commercial partners responsible for the sale of services. This IVR has integration with a desktop tool that captures all the information registered in the IVR and has a web administrator to grant the permissions and creation of the coordinate cards.

Responsible for updating reports and database maintenance in Microsoft Access. Support personnel planning activities for the different clients of the company. Control and update reports used by the different business areas and customers of the company. Create reports to monitor operational indicators. Perform staff sizing for outgoing call management services. Perform staff sizing for incoming call attention services. Manage the database in Microsoft Access. Develop macros in Microsoft Access and Excel (Visual Basic 6.0 Language).Develop and implement a web system (with Java programming language under the MVC design pattern) for the recruitment of personnel through self-nomination for short campaigns that must be covered with company personnel. Levels of scalation, complete selection process and assignment of schedules for a specific campaign were contemplated. Carry out the collection of information and implementation of new clients who wanted to outsource their call center. The management carried out was at the organizational level, unifying the different areas of the company.