Jorge Mora Castillo Email and Phone Number
As a certified Scrum Master with a robust background in manufacturing engineering projects at John Deere, I have honed my expertise in serving as a servant leader and coach. My role involves guiding Scrum teams to leverage agile practices and values, fostering an environment of empowerment, collaboration, and self-organization. My approach is deeply rooted in driving tactical improvements at the team level through the scrum process, applying principles from Agile and Lean methodologies. I am adept at facilitating key Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, while also advocating for and teaching the core values of scrum and agile, emphasizing transparency, empowerment, and accountability. Likewise, I'm a certified Product Manager/Owner.Before my current role, I gained substantial experience at NAPDC as a Dealer Parts Management Analyst, where I managed 65 dealer locations across 6 organizations. My efforts were focused on optimizing the Parts business for John Deere dealers, developing realistic business goals, identifying training opportunities, and executing tactical plans that significantly improved dealer performance through a blend of analysis, coaching, and ongoing improvement recommendations.My tenure at John Deere Headquarters as a Problem Resolution Analyst further enriched my profile. I managed the Top Situation List (TSL) system and the Fast Path document, supported PRCT Metrics, and provided guidance and training to various stakeholders. My role involved ensuring the PRCT process was comprehensively followed and understood, and I facilitated global meetings to review active CARs per platform.Additionally, my experience as a Production Supervisor at NAPDC involved managing over 50 wage employees across four departments, where I collaborated with a diverse team to meet performance goals and managed logistics crucial to production and supply operations.My career journey began at Harvester as a Material Flow Coordinator, where I managed and forecasted daily production and service parts for Grain Tanks, ensuring logistical efficiency and inventory accuracy.Prior to joining John Deere, I spent 11 years at United Parcel Service (UPS) as a Production Supervisor, where I managed critical aspects of production and distribution, emphasizing quality, safety and efficiency.This diverse experience has equipped me with a unique blend of leadership, operational acumen, and a deep understanding of agile methodologies, making me a versatile professional in driving complex engineering projects to success.
Sears Seating
View- Website:
- searsseating.com
- Employees:
- 328
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Material Flow EngineerSears SeatingBettendorf, Ia, Us
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Scrum Master – Materials And Quality PlanningJohn Deere Sep 2021 - Jul 2024Deere & Company World HeadquartersI’m a certified Scrum Master, Servant leader, coach and Agent of Change with a robust background in Agile, for a Scrum Team focusing on enterprise, Materials, Quality & Manufacturing Engineering projects.I have honed my skills in guiding diverse teams through the complexities of Agile practices, fostering an environment that values collaboration, empowerment & self-organization. My approach is deeply rooted in understanding the strategic needs of the business, ensuring that all development work not only aligns with organizational objectives but also delivers substantial business value.My daily responsibilities include facilitating stand-up meetings, sprint planning, reviews, & retrospectives, ensuring that each phase of the project lifecycle is executed with precision and in accordance with Agile & Lean principles. Enhanced Team Performance: Through the use of Scrum techniques and the Jira tool, including defined user stories, definition of ready, definition of done, acceptance criteria, unit test cases, and a well redefined product backlog.Moreover, I have been instrumental in coordinating integration efforts for complex features, involving multiple teams, which has sharpened my skills in cross-functional collaboration and stakeholder management. Helped the team to identify waste and implement solid solutions. As an Agile Change Agent, I helped my organization to adopt Agile methodologies and drive change. Guided the team to implement GitHub, Azure, CI/CD, & DevOps best practices. My ability to work independently, while receiving oversight during critical decision points, has allowed me to effectively support and lead teams through various challenges, ensuring continuous improvement and success.Understanding the business unit’s products, services & processes is crucial. My experience has equipped me with the insights to select appropriate tools, frameworks, and methodologies that align with established guidelines and project requirements. -
Dealer Parts Management Analyst (Dpm)John Deere Mar 2019 - Sep 2021Parts Distribution Center (Napdc)As a Dealer Parts Manager Analyst at John Deere, I have extensive experience in optimizing dealer operations and a proven track record of enhancing parts business profitability.In my previous role managing dealer organizations within the Unites States, I led initiatives that significantly improved operational efficiencies and key performance indicators across 65 dealer locations. My strategic approach involved collaborating closely with dealers to develop realistic business goals and actionable plans to achieve them. This partnership was instrumental in realizing a notable increase in Fill by 2%, Stock Order by 3%, Inventory Turn by 2%, and a decrease in Zero Sales by 2.5%.My responsibilities also included identifying and implementing training opportunities for dealers, which were crucial in driving continuous improvement and ensuring the achievement of our strategic objectives. The execution of tactical plans and the use of JDPrism and JDPoint systems under my leadership directly contributed to enhancing the value provided to our dealers, thereby increasing customer satisfaction and parts profitability for both AG and C&F accounts.Furthermore, my commitment to maintaining a 100% retention rate and achieving a 3% annualized growth goal underscores my ability to capitalize on new growth areas while aligning with divisional and field staff objectives. My hands-on experience in developing, implementing, and executing strategic initiatives has equipped me with the skills necessary to drive successful outcomes at John Deere.
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Problem Resolution AnalystJohn Deere Sep 2014 - Mar 2019Deere & Company World HeadquartersAs a Problem Resolution Analyst at John Deere, I have a robust background in systems administration, costumer centricity, and process management and improvement.In my role as the Admin and Owner of the Top Situation List (TSL) System and its processes, as well as the Fast Path Document at John Deere, I was entrusted with a broad range of responsibilities that required meticulous attention to detail, strategic planning, and proactive communication. My primary focus was on coaching and developing teams, including TCSMs, Customer Support Reps, and NCCA & PIP users, ensuring they were well-versed in best practices for the Problem Resolution Cycle Time (PRCT) Process.I facilitated effective communication across platforms and branch teams, and was responsible for reviewing and managing the inclusion of every Corrective Action Request (CAR) submitted globally. This role required a deep understanding of the technical and operational aspects of John Deere equipment, as I associated each model with the correct platform, product contact, product line, and product family, aligning them with the appropriate markets, divisions, regions, branches, and factories.My administrative duties were extensive and included scheduling, managing, and hosting 11 different monthly global meetings where severe and current problems affecting John Deere equipment and final customers were reviewed. I ensured the seamless operation of the TSL system by updating data, synchronizing systems, and managing user access and platform contacts.Additionally, I maintained, improved, and disseminated over 80 Business Object reports to enhance unit performance and decision-making processes. My commitment to operational excellence extended to general office management, where I was responsible for overseeing maintenance, facilities, and event planning, ensuring our workspace and team activities ran smoothly.
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Warehouse Operation SupervisorJohn Deere Jun 2012 - Sep 2014Parts Distribution Center (Napdc)As a Warehouse Operation Supervisor at John Deere, I have an extensive experience in operations management and team leadership.During my tenure at NAPDC, I had the privilege of supervising four diverse departments, where I was responsible for overseeing daily operations, managing over 50 employees, and ensuring the seamless delivery of parts to both local and international customers. My role required a deep understanding of logistics, employee management, and operational efficiency, which I continuously enhanced through strategic planning and process optimization.One of my key responsibilities was to dynamically allocate resources across departments to meet daily production goals. This involved moving employees strategically to maximize productivity and address any staffing gaps. My commitment to operational excellence was further demonstrated through the implementation of rigorous training programs & daily audits to achieve inventory accuracy, which significantly reduced errors and improved lines per hour picked by each employee.Moreover, I led initiatives to cross-train employees, not only within their respective departments but across the warehouse, to foster a versatile and adaptable workforce. This strategy ensured that production goals were consistently met and that the team could operate efficiently under any circumstances.My leadership extended to introducing sustainable practices, such as a recycling process that not only reduced waste but also decreased company expenses, underscoring my commitment to cost-effective operations.My approach to leadership is centered on providing a clear vision, coaching, and influencing without authority. I believe in leading by example and have consistently prioritized the development of my team through daily coaching and involvement in Continuous Improvement (CI) processes.
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Material Flow Coordinator (Mc)John Deere Mar 2011 - Jun 2012John Deere Harvester WorksAs a Material Flow Coordinator at John Deere, I have a solid background in production management and material coordination.In my previous role as a Material Coordinator, I was responsible for forecasting and planning daily production for Grain Tanks, encompassing both pre and post-paint departments. This role required meticulous attention to detail in scheduling, forecasting, and coordinating logistics for service parts, limited edition productions, and special customer requests. My comprehensive approach ensured seamless shipping, receiving, and material management, contributing significantly to the department's efficiency and productivity.One of my primary goals was to maintain high parts accuracy, which I achieved through rigorous daily audits, system updates, and focused training on proper material handling for employees. These efforts not only improved inventory accuracy but also enhanced the overall quality of parts supplied to the assembly line. My commitment to quality was further demonstrated by my proactive communication with engineers to ensure that all parts met John Deere's stringent quality standards.Additionally, I implemented best practices in storing, assembling, and welding operations, maximizing workstation floor space while maintaining a safe working environment. My ability to manage multiple tasks effectively, delegate assignments based on production schedules, and meet both personal and company deadlines has been instrumental in driving continuous improvement and achieving production goals.I also played a crucial role in identifying root causes of production issues and developing effective solutions, which involved using root analysis techniques to control material shortages and provide solid recommendations for resolving these challenges. My experience has equipped me with the skills necessary to enhance safety and performance through the Continuous Improvement (CI) process, which I coached my team to adopt and implement successfully.
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Operations SupervisorUps Aug 1999 - Mar 2010United Parcel ServiceAs an Operations Supervisor at UPS, I have an extensive experience in operations management and team leadership.During my tenure at UPS, I held various roles that honed my skills in managing high-volume, fast-paced operations. As a supervisor for over a decade, I led a team of 30 employees, overseeing the loading and unloading of trailers and delivery trucks, sorting parts, and handling HAZMAT packages. My responsibilities included ensuring operational efficiency, accuracy, and safety compliance, which were critical to maintaining the integrity of the logistics chain.I was particularly focused on maximizing output and efficiency across several departments. This involved strategic resource management, daily performance audits, and continuous process improvement. My approach to leadership emphasized team orientation, employee involvement, and adherence to safety standards, aligning with both corporate and OSHA requirements.Motivating employees to perform at their best was a key aspect of my role, where I conducted daily load quality audits and promoted a safe working environment. Additionally, I managed the forecasting of material flow and department supplies, ensuring that all aspects of building production were optimized for peak performance.My responsibilities also extended to managing the inbound and outbound operations, including the precise forecasting of receiving and unloading trailers. I ensured the flawless distribution of packages throughout the building, with a special focus on meeting UPS’s promise for Next Day Air deliveries before 7:00 am.Furthermore, I managed the Pay Roll department, where I was responsible for ensuring accurate and timely payment for all employees, reinforcing my commitment to maintaining high employee satisfaction and operational efficiency.
Jorge Mora Castillo Education Details
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Degree -
Diploma
Frequently Asked Questions about Jorge Mora Castillo
What company does Jorge Mora Castillo work for?
Jorge Mora Castillo works for Sears Seating
What is Jorge Mora Castillo's role at the current company?
Jorge Mora Castillo's current role is Material Flow Engineer.
What schools did Jorge Mora Castillo attend?
Jorge Mora Castillo attended Western Illinois University, Black Hawk College.
Who are Jorge Mora Castillo's colleagues?
Jorge Mora Castillo's colleagues are Shantel Jump, Stephanie Boldt, Laurie Maurer, Chad Hopkins, Mike Drinkall, Shawn Williams, Dylan Gaul.
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Jorge Castillo Mora
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