Provide exceptional customer service to customers by exceeding their expectations, building and cultivating relationships for future client development. Discuss with customers the latest fashion trends and recommending products to best fit the clients needs using the GUCCI selling ceremony. Was able to achieve a million dollar in sales volume; two years in a row. Managing customer inquiries on stock availability, order inquires, repairs, exchanges & returns. Contributing to store performance by reaching sales goals and maintaining service excellence. Work as a team player assisting fellow coworkers to contribute to a positive work environment.

Providing operational and store support to the front and back of house team. Performing regular stock duties such as the shipping and receiving process, product prep, the organization of the stockroom, replenishment of stock in both main and remote stockroom all according to company guidelines. Moving product as needed, including transfers and damages. Performing cycle counts and reconciliation to maintain an accurate and organized inventory.After four months, was promoted to After Sales Supervisor managing the stores After Sales and Before Sales. Developed a more efficient repair intake and easier repair process for tracking. Maintaining inventory accuracy along with organized and detailed files of client interactions and repair records. Providing clients consistent communication with their repairs and providing feedback to corporate After Sales team. The role exposed me to the luxury client and what their needs and expectations are, learning how to resolve and handle many different client situations.

Hired as a stock supervisor, supervising the incoming and outgoing shipment,replenishment of stock, consolidation, floor moves including visuals and merchandising also performing opening and closing store procedures as well as visuals for the store. About six months later was promoted to Floor Supervisor, leading the sales team, providing goals to maximize sales for the day, made sure everyone put the client first to deliver excellent customer service using the VANS selling ceremony. As well as providing feedback and coaching to associates.

Hired as a cast member (associate) contributing to a fast paced store by engaging with customers accessing their needs and making productrecommendations. Performing register duties, hosting in store events for kids and upholding company policies and procedures.Promoted six months later to floor supervisor, learning how to lead and motivate a sales team, loss prevention, the importance of KPI’s and how tomaximize to meet the store goals. Doing floor moves such as visuals for window and in store. Coaching and feedback to associates, performing opening and closing store procedures.