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Jorge Robledo is listed as CEO-Founder AURALNETWORKS at AURALNETWORKS, based in Miami-Fort Lauderdale Area, United States. AeroLeads shows a work email signal at openmobilepr.com and a matched LinkedIn profile for Jorge Robledo.
Jorge Robledo previously worked as CEO -Founder at Auralnetworks and CEO at Rocam Inc. Jorge Robledo holds Industrial Engineer, Engineering from Universidad De Los Andes.
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Corporate strategy leader driving US and Latin America growth in the Contact Center BPO sector, with excellent record of launching new operations and countries from Latin America.Rich, deep knowledge of key critical success factors : Talent, locations, the mix of the different markets and opportunities from Spanish,Hispanic, Spain and Brazil and English.Ability to influence and lead cross-functional teams and gain consensus among key stakeholders. Additional value via development of alliances with local Governments and entities to jointly promote Job creation , cost alleviation and language skills, developer of a unique model of cooperation between corporations and local governments.Solid network of talent and organizations in the Industry in the Latin America Region , management and consolidation of various regional projects in different countries for large US organizations. Ability to combine external and internal factors to develop a world-class brand and reputation for the employees ,the potential candidates , the clients, the community and Government & entities.Fluent English and Spanish, some fluency in Portuguese and Italian .Country &Regional Management •Business Development • Operations •P&L Management •Government Relations • Strategic Alliances & Joint Ventures •Market & Region StrategiesNew Countries • Start-ups • Executive Relations • Change Management •Team Leadership
Listed skills include Country &Regional Management, Government Relations, Strategic Alliances And Joint Ventures, Market And Region Strategies New Countries, and 31 others.
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Miami-Fort Lauderdale Area
AURALNETWORKS offer a Solution called "Smart Reports" to visualize Data for multiple Industry applications ie, Contact Centers , Firms Financial data , Specific Projects ,Human Resources and NGO's. Our most recent project is The Digital Employee Map. www.auralnetworks.co
1800 S Ocean Blvd , Suite 1402 , Pompano Beach Fla 33062
CEO of RoCam INC, consulting firm working in BPO projects from USA to Latam with different Sites and Technologies, current projects: Director of Digital Empowerment , AURALNETWORKS.COsmart websites for SMB in the region ( Colombia-Mexico-Chile ) Client Analytics for Finance and Telco clients in the region.
Miami/Fort Lauderdale Area
Responsible for the entrance of Digitex in the USA market , a new organization from Latam with many sites in the Region and revenues of usd$150MM .Steps were taken to create the most efficient way to enter in the USA market, some initial projects were done, still in the entry phase . The organization in the process to understand the USA market requirements and needs not yet suited for it .
San Juan Puerto Rico
Responsible for Customer Experience in Open Mobile wireless company in Puerto Rico , also responsible for Retention and Campaigns and all corporate support and virtual channels chat and others. Manage the Contact Center in Dominican Republic and the transition from Puerto Rico to DR Technical Support level 1 and many other service related activities .The goal is to take Open Mobile to be the Best-in- Class customer experience in the PR .DEvelop several initiatives to improve the Service Levels and maintain Quality .In Stores develop a Customer Experience KPI around Wait and Transaction time for every transaction at the store and implement actions to reduce Time and improve Experience and save Costs.
Fort Lauderdale
LIVEPERSON for LatinAmerica , the best real-time chat solution .TRACX Social Media for Spain, Latam and Miami.Consulting in all BPO activities for Latam.Looking for business opportunities in the BPO sector
Miami/Fort Lauderdale Area
•Responsible for developing the Strategy for Latam Region , including 3-5 years plans with recommendations for future countries , cities, locations , mix of Spanish-English market opportunities language skills assessments.•Developed 4-5 sites in Costa Rica and 2 sites in Colombia and numerous studies and evaluations for cities locations and Operational models for future Programs for the different markets : Technical Support, High English, Mid-Low English, Hispanic, Regional Spanish, Spain and Brazil .
Miami/Fort Lauderdale Area
• Responsible for the development and operation of Regional Solutions for the USA corporate clients in LATAM and also to transform the Puerto Rico Operation in a show-case for USA market, full implementation plan of COPC in every process.• Responsible for the performance of several regional programs in the different countries: Argentina, Chile, Brazil, Peru, Venezuela, Central America and Mexico, with clients such as: Microsoft, Nokia, Sonny-Ericson, McDonalds, Coca-Cola, Procter and Gamble, Xerox, Whirlpool, GM, and some others.
In Different Cities Mostly In Colombia
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Jorge Robledo works for AURALNETWORKS.
Jorge Robledo is listed as CEO-Founder AURALNETWORKS at AURALNETWORKS.
AeroLeads has found 1 work email signal at @openmobilepr.com for Jorge Robledo at AURALNETWORKS.
Jorge Robledo is based in Miami-Fort Lauderdale Area, United States while working with AURALNETWORKS.
Jorge Robledo has worked for Auralnetworks, Rocam Inc, Digitex, Open Mobile Pr, and Bpo-Interactive Solutions.
You can use AeroLeads to view verified contact signals for Jorge Robledo at AURALNETWORKS, including work email, phone, and LinkedIn data when available.
Jorge Robledo holds Industrial Engineer, Engineering from Universidad De Los Andes.
Jorge Robledo is listed with skills including Country &Regional Management, Government Relations, Strategic Alliances And Joint Ventures, Market And Region Strategies New Countries, Start Ups, Executive Relations, Change Management, and Team Leadership.
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