DB SchenkerShipment Planning Supervisor May 2018 – July 2019Coordinate planning shipments for the entire in order to ship in a timely manner according to their promise date and carry out monitoring of delivery according to their promise delivery date. Coordinate the import of return material from order distribution centers from orders canceled in the shipping process by the customer (CISCO) to manufacturing and from the CISCO recycling center to manufacturing. Conduct research to determine responsibilities in claims for lost or damaged material.DB SchenkerCustomer Service and Logistics Supervisor May 2016 – July 2017Performing as a supervisor of customer service and logistics Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

Play the role of coordinating and process information for the replacement and restoration of damage different clients on the United States if the client finds a problem with their scanners they can contact us for assistance by telephone regarding problems in their units.

Escalate any issues experience at the time; guiding our operation teams of how to handle issues on the calls at time and resolve this as soon as possible.