Jorge Serrano Escobar Email & Phone Number

Kissimmee, Florida, United States

Oversee daily operations of a 432-unit apartment complex. Work flow, maintenance operations, inventory, personnel management and training.

San Juan, Puerto Rico

Lease analysis and property accounting, including but not limited to operating expenses, cam reconciliations and budgeting.

Sierra Linda, Bayamon, P.R.

Oversee daily operations of a 200 units Public Housing Project (PHP) for the Puerto Rico Housing Authority(PRPHA)

Res. Alturas De Country Club, Carolina, P.R.

Overview daily operations of a 72 Puerto Rico Housing Authority Project. Employee supervision, assign duties and preventative maintenance. Oversee mayor repairs and remodels as well.

Carolina Puerto Rico

Brand development and relaunch. Sales increase and client portfolio growth. Product sale strategies. Product Advertising and Promotion. Developed brand products strategy.

Res. Jardines De Cataño, Cataño, P.R.

Oversee daily operations of a 180 units distressed Public Housing Project. Working as a well tuned team work environment achieving the update of the property in only three months. Daily operations included working with 753 behind schedule service orders, 25 late reexaminations and a low 55% rent collection rate. Put the team together to achieve cero(0) pending service orders, just 3 late re-examinations and turned collection rate up to 92 %. Improve resident relations with administration, restarted and promoted resident activities.

Res. Rafel Torrech, Bayamon, Pr

Oversee daily operations of a 200 units Public Housing Project(PHP). Giving service to 200 families, over 500 community members from maintenance and repairs to Social Work, and resident activities. All in compliance with local and federal laws and requirements.

Res. Juana Matos Ii & Iii, Cataño, P.R.

Manage daily operations of a 400 units @ Residencial Juana Matos II, Cataño, P.R.Puerto Rico Public Housing Authority ( Administracion de Vivienda Publica de Puerto Rico)

Orlando, Florida Area

Managed daily operations of a 150 unit apartment community with all the tasks, responsibilities and duties of a manager including but not limited to new hires, vendor negotiations, customer service and all related mentioned in previous jobs below.Dealt with H.O.A. meetings and schedules.

Orlando, Florida Area

Managed and monitored on a daily basis 500 units apartment community with all the associated tasks and duties of a manager, day to day activities, new hires, vendor’sagreements.Monitored all financial and business aspects of the community including receivables in adherence to budget, and address areas of variance.Monitored leasing activity to achieve occupancy goals.Monitored maintenance service activity in ad to guarantee quality service to actual customers. Review, investigate and provided solutions to residents complaints on malfunctions of utilities or other furnished services provided and non completed service orders. Promoting always within employees to provide the best quality of service.Routinely inspect buildings, apartments including vacant, grounds, amenities and other facilities to ensure proper functionality and determine repairs to maintain a high quality appearance product.Promote positive engagement with residents been proactive and attending their complaints in a timely manner. Provided customers with social and interest activities i.e. orientations, job fairs etc.Positively engaged with employees, and promoted healthy relationships within them and making them accountable for their actions and service receiving in return better reactions from them, as well getting the most from them.

Orlando, Florida Area

• Day to day sales related activities & tasks such as but not limited to marketing, show, lease, candidate screening, lease negotiations, lease agreements and contracts. • Unit inspection to provide WOW products to our customers.• Section 8 Specialist; courses and training with the Orlando Housing Authorities and City of Orlando section 8 programs, extensive knowledge of the housing procedures.• Resident retention building strong relationships, engaging and empathizing with residents. • Attend resident complaints and concerns and always try to reach good solutions to their problems in behalf of the company.• Made outreach schedule, ad postings and marketing material were not only accurate but available to sales professionals. • Discuss and adjust marketing strategies with C.M. to provide sales professionals the most accurate and up to date information on special sales and market surveys.• Made sure that all the aspects of the sales process were met and taking action when not, making sales professionals accountable.• Made sure that every customer was taken care in a professional courteous manner.• Coordinate with Maintenance Supervisor and made sure the services requests were taken care of promptly and within customer satisfaction.• Help as a part of a management team in all inspections and supervising duties through the office and• Made sure that all the aspects of the sales process were met and inform to C.M. when not.• Made sure that sale, marketing and outreach goals were met providing leverage to the McKinley Brand

Central Florida Area

Rental Division – Rent a HomeManaged over 70 residential properties on a daily basis in Orange, Seminole and Volusia Counties, including emergencies, scheduled and non-scheduled maintenance.Collect, post and deposit rentsMarketing, showing and renting/leasing properties. Applicants screening, lease agreements and meetings with HOA’s to meet each neighborhood requirements. Hire, supervise and negotiate prices on regular and specific manpower for the daily maintenance issues. 80% of the time had workers in more than eight (8) properties at the same time.Knowledge on Florida’s Statutes on tenant/landlord and fair housing law.For Sale Properties Division- Homes for YouHire, coordinate tasks, supervise and assignments to over 25 workers in different properties around Orange, Seminole and Volusia Counties, Florida on remodeling properties for sale. Assessments on remodels, material purchases and recommendations.Evaluate and discuss remodeling on site problems and resolve them with the advice from workers. Made sure repairs were on schedule and within budget.

Central Florida

Managed 90 residential rental properties and 2 Commercial properties.Hire, train, assign tasks and supervise personnel. Negotiate costs of repairs with contractors.Marketing, showing, candidate screening and leasing.When owner decided to sell assisted and sells properties. Represent owner in all government procedures including but not limited to deal with section 8 programs.Did all paralegal work when eviction processes startedWide knowledge of law in tenant/landlord area.

Master'S Degree, Public Health

Program towards master degree in health services administration

Bachelor In Sc Public Health, Health Care Admnistration/Management, Summa Cum Laude

Health Services Administration

Hs Diploma, General

Activities and Societies: Member of the Class Planning-Activities Comitee