Jorge Serrano

Jorge Serrano Email and Phone Number

Customer Experience Manager / Public Relations
Jorge Serrano's Location
Tijuana, Baja California, Mexico, Mexico
About Jorge Serrano

Líder profesional en atención a Clientes VIP y relaciones públicas, enfocado a la experiencia de usuarios. Cuento con amplia experiencia de 10 años en este rubro laborando en empresa líder de apuestas en México. Mi capacidad de liderazgo, planeación, capacidad de análisis y síntesis, así como el pensamiento estratégico ha sido fundamental para la atracción y retención de clientes.Mi principal enfoque es la orientación al cliente y a los resultados, generando lealtad y analizando las necesidades de los clientes importantes que permiten el aumento de la rentabilidad, incluida la planificación estratégica y administración financiera para realizar eventos. Soy Bilingüe lo cual me permitió establecer comunicación con equipos fuera del país obteniendo mejores resultados en la operación diaria.

Jorge Serrano's Current Company Details

Customer Experience Manager / Public Relations
Jorge Serrano Work Experience Details
  • Caliente Interactive
    Sports Vip Manager
    Caliente Interactive Sep 2014 - Aug 2024
    Tijuana, Baja California, Mexico
    • Created the VIP Experience department: designed structure, created strategies and implemented procedures for its proper administration, with these events resulting in the loyalty and retention of 95% of customers.• Carried out the analysis of potential clients that allowed to develop strategies to implement promotions and incentives for our clients, obtaining 25% monthly reactivation and 90% retention.• I led teams, having up to 15 people reporting directly and up to 100 indirectly, taking ethics and values as the foundation for the integration of these teams, while also helped to identify their potential for development and professional growth, supporting the career plan of each employee.
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Jorge Serrano Education Details

Frequently Asked Questions about Jorge Serrano

What is Jorge Serrano's role at the current company?

Jorge Serrano's current role is Customer Experience Manager / Public Relations.

What schools did Jorge Serrano attend?

Jorge Serrano attended Universidad Autónoma De Baja California.

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