Jorge Simone Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Coaching, Training and Development of specialised IT Service engineers, to provide exceptional customer experience and best in class service.

Philippines

Coaching, Training and Development of new talent, including Team Leaders.Call Centre Operations Team Leader.

Sydney, Australia

Sydney, Australia

Sydney

Sydney, Australia

Sydney, Australia

• Provide on the job training (OJT) to facilitate, improve quality, process and product knowledge, through one to one and/or small group training sessions.• Be a production SME by supporting new or enhance product, process and technical developments.• Liaise with different departments to support day to day operations. • Providing coaching and feedback to team members to meet organizational goals and objectives.

Sydney, Australia

•Management of group of 8 staff in different branch positions.Train and motivate staff, by advising, setting targets and mentoring.•Responsible for ensuring the branch is an effective business unit, by managing income and expenditure.•Compile information and provide periodical reports to Area Manager.•Managing and implementing branch sales plan and manage customer service, telling areas, with a focus on achievement of sales targets, as well as customer satisfaction messures.•Achievements during my position: the branch overall won a trip to Hamilton Island due to the success in superceding sales targets in 2000 by 201% above targetThrough regular training and coaching clinics, through product training, sales techniques and one on one mentoring. We were successful in implementing a team that focuseson achieving targets by servicing our client's needs.

•Account Management of highly valued clients.•Create investment solutions for clients as part of the planning process. Manage and build clients wealth.•Prepare Financial Plans and make recommendations for clients.•Present proposals to clients and advise on course of action, by formulating short to long term plans.•Able to give advice in the areas of Insurance, Investments and Superannuation by analyzing client's financial needs and available options and portfolios.•Liaison with Commonwealth Bank Treasury and offshore banks to secure new businesses and achieve target.•Achievements during my position: Presented with certificates of achievement in recognition of my sales success.By adopting a customer focus, meeting the clients needs, sales performance was achieve by constantly striving to meet company and customers expectations.due to this, I had exceeded my sales targets by 150 percent in the funds under management area.