Jorge Sotolongo Email & Phone Number

Miami / Texas

Miami, Florida, United States

Miami, Florida, United States

Miami, Florida, United States

• Identify Government Assisted LifeLine Program opportunities in the USA on behalf of RCA Mobile Phones.• Negotiate contracts, prices and schedule delivery times for LifeLine Programs on behalf of RCA Mobile Phones• Support RCA Mobile Phones homologation process from beta to final acceptance by the carriers. Ensure that all pre-loaded softwares meet requirements, policies and ensure compliance throughout the life cycle• Point of contact between OEM, business unit, engineering department and carrier• Identified, pursued, and negotiated new service business opportunities, as well as, areas for development and improvement within the company. • Execute Service Agreements, SLA/contracts with various OEMs and vendors (RCA Mobile, Motorola, Sky, Azumi, Verykool, Yezz, Zerotech, B2X, Blancco, Phone Check).• Manage the Post-Sales Service Department and maintain Service relationships with the OEMs, Authorized Repair Centers, Carriers, Retail Channels, Distributors and Call Centers in Latin America, the Caribbean, U.S., and Canada. • Administer repair projects and software actualizations (RCA Mobile, Apple, Samsung, Drones, POS, Signature Pads, etc.). • Provide training in repairs and workflow, test new client applications, provide feedback/solutions, increase product quality/ repair quality performance and provide technical training • Create, develop, and optimize processes for repair line, software testing, quality control, logistics, triage, parts management, refurbishing and workload distribution • Manage inventory/spare parts management/forecasting for various Authorized Repair Centers and contractors throughout locations in Latin America and the Caribbean• Identified and resolved inefficiencies in field service activity by implementing and analyzing Field Failure Rates reports, run regular field return analysis and reporting, identifying improvement in areas and provide solutions

Miami, Florida, United States

• Led sales activities, trained, and recruit a staff of 30 full time employees located in a 5,000-sq. ft. retail facility. • Provided leadership and direction resulting in exceeding sales quotas by 40% during the first and second year.• Manage cellphone repair, refurbishing, kitting, and massive software reflashes• Measure technicians KPIs, quality and performance metrics of service and repair line ensuring that all processes are performed to quality standards• Supervised and led the homologation process for products introduced into the Latin American market.• Partnered with the Development and Quality Assurance teams to manage the post-homologation process activities by testing and evaluating software upgrade implementation, providing feedback to the manufacturers, and identifying and resolving technical issues. • Provide coaching, support, mentor, motivate and promote teamwork across different departments

Miami, Florida, United States

• Identified and executed new business activities by preparing market strategies and product presentations presenting features and functionalities that were used for key operators such as MetroPCS, Motorola, Nokia, Samsung, TracFone and others.• As Operations and Product Manager, partnered with Engineering team to assist and provide feedback on prototype devices targeted for carriers throughout the regions and contributed to the strategic product planning with key customers to ensure feature compliance, certification timelines, and deliverables.• Developed technical and repair product support services/documentation and project processes that resulted in the reduction of projects implementation time and cost.• Negotiated terms and partnered with legal to setup contractual agreements with new Service Partners.

Miami, Florida, United States

• Led organizational growth from 3 to 130 employees by overseeing and supervising the development, staffing and management team.• Product Manager for Service Center operations in Central/South America and the Caribbean.• Provided strategic planning and analysis ensuring cost effective, high quality system operations.• Directed sales team to successfully identify and pursue new business opportunities and managed relationships with external partners such as TracFone, Nokia, Motorola, Audiovox and Samsung.• Developed/implemented a strategic process for cost-effective re-kitting, assembly, fulfillment, and software upgrade of mobile type phones• Conducted Service Center audits ensuring proper setup and compliance with manufacturer’s policy standards thus increasing the quality and quantity of repairs• Point of contact between OEMs, Service Partners, Contractors, Carriers and MVNOs• Assist in the recruiting, interview process and selection/hiring of new recruits

Business Administration, Business Administration, Management And Operations

As, Electrical Engineering, Computer Science