Jorge Vilar Email & Phone Number

Amsterdam, Nh, Nl

Rotterdam

Point of contact for internal users, first line support and service providers.Translate user issues to technical specifications.Prioritize, follow up and take ownership of occurring incidents.Pro-actively monitor and troubleshoot applications with the help of modern tooling.Provide solutions for recurring incidents.Testing and upgrading of Lendahand applications on staging and production environments.Create and maintain documentation in the company Knowledge Base.

Translator of instructions manuals of several products from Dutch and English to Portuguese.

Utrecht, Netherlands

Rotterdam, South Holland, Netherlands

- Review the current use of the existing IT applications and models with the aim of improving efficiency.- Assist staff with further automating their work through designing new applications based on the existing software.- Review and optimize the structure of the company digital storage/archives.- Take active part in designing and maintaining of the company CRM application (OutSystems).- Train staff in more efficient usage of the existing applications and in design of new applications as applicable and appropriate in consultation with Management.- Create manuals and tutorials. - Develop desktop applications with Microsoft Access, Excel and SQL Server.

Rotterdam Area, Netherlands

Administration and support in AonLine (online collaborative document management, facilitating document workflow processing including creating rooms and folders, starting discussions and sharing project information).Technologies involved:- WebSphere Portal- Lotus Domino- Webtrends Analytics- Piwik Analytics- Camstasia Studio- Snagit- Dreamweaver- HTML- Javascript

Rotterdam, South Holland, Netherlands

- Interface between Customers, Plants, Sales and Hauliers- Shipping Orders- Creating Orders, Credit, Debit and Return orders in SAP ERP SD, - Creating and maintaining prices, pro-forma invoices

Rotterdam, Netherlands

Managing the accurate and timely execution of the order fulfilment process for customers. Main point of contact for all customers related issues: order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, handling of customer complaints and up to invoicing. Conducting training in SAP, Excel and Outlook for customer service staff.

Veghel

- Receiving articles from suppliers (Dutch and foreigners)- Entering articles in the computer system (with Lawson Retail Operations – The Mall V2.12.1)- Pick orders (with Medea Pick by Voice System V6.22)- Managing staff- Planning timetables for staff (with TRM Time Resource Management V301)- Arranging articles on shelves (with reachtruck)

Portugal

Organising computer courses (presencial and e-learning) in companies like Nestle, Amgen, Vodafone, Tetra Pak, etc:- Identifying needs of customers- Preparing Manuals, presentations (PowerPoint) and exercises- Giving classes and help desk- Giving technical and pedagogical training to other computer trainers.

Lisboa E Região, Portugal