Regular activities included contract development and negotiation, technology and design coordination, client representation, creation and management of budgets/schedules.Produced statements of work, utilizing both a top-down and a bottom-up approach, complex work breakdown structures, and changes-in-scope.Responsible for financial forecasting and reporting of project budgets.Established and maintained influential relationships during life of project, from upfront discovery to… Show more Regular activities included contract development and negotiation, technology and design coordination, client representation, creation and management of budgets/schedules.Produced statements of work, utilizing both a top-down and a bottom-up approach, complex work breakdown structures, and changes-in-scope.Responsible for financial forecasting and reporting of project budgets.Established and maintained influential relationships during life of project, from upfront discovery to project conclusion.Organized and oversaw creative teams and provided allocations, check-points, and support for design deliverables. Show less

Oversaw projects from initial scoping through to end delivery, including contract development, project planning, budget forecasting, timeline.scheduling, resource management, and executionActed as the main point of communication between the studio and the client, diagnosing needs, gathering requirements, negotiating requests, interpreting the SOW, and facilitating progress and customer relationships.Built and led teams, while facilitating an environment that fostered creativity to… Show more Oversaw projects from initial scoping through to end delivery, including contract development, project planning, budget forecasting, timeline.scheduling, resource management, and executionActed as the main point of communication between the studio and the client, diagnosing needs, gathering requirements, negotiating requests, interpreting the SOW, and facilitating progress and customer relationships.Built and led teams, while facilitating an environment that fostered creativity to leverage the knowledge and the talent of colleagues to make innovative business solutions.Provided status updates in stakeholder meetings and assessed areas for improvement, growth, and potential risk.Communicated risk to management and created mitigation strategies to best protect frog and the client from impact to budget and timeline.Assisted on business development initiatives by identifying opportunities for frog, as well as providing team management on pitch work.Go-to lead for all company events, with parties ranging from $500 - $16,000. Show less

In addition to the responsibilities of the Customer Service Director role, activities included management and scheduling of sales staff, overseeing sales goals, opening and closing the store, managing customer flow, and assuring maintenance of store appearance.

Coordinated with CEO to direct logistics manager, buying office. and accounting department to best leverage payments, ensuring continued shipment of orders in a recessive economy.Partnered with store owners to choose product which would mitigate buying costs and selected display pieces to better show-case inventory.Addressed outdated website of mossonline.com and expanded on-line presence to include accounts with 1stDibs.com and Gilt Group.Managed various warehouse sales to… Show more Coordinated with CEO to direct logistics manager, buying office. and accounting department to best leverage payments, ensuring continued shipment of orders in a recessive economy.Partnered with store owners to choose product which would mitigate buying costs and selected display pieces to better show-case inventory.Addressed outdated website of mossonline.com and expanded on-line presence to include accounts with 1stDibs.com and Gilt Group.Managed various warehouse sales to supplement store performance.Maintained responsibilities of the Customer Service Manager.Interviewed and hired sales team.Mentored and trained new hires on systems, procedures, and customer service practices. Show less

Responsible for developing best customer service practices, implementation of processes and procedures to increase efficiencies and customer satisfaction and retention.Managed and mentored a team of nine direct report associates.Trained staff on customer service methodology to ensure the highest level of support.Responsible for the development of dynamic tracking reports using current systems to provide real-time tracking of orders and inventory.Initiated interdepartmental… Show more Responsible for developing best customer service practices, implementation of processes and procedures to increase efficiencies and customer satisfaction and retention.Managed and mentored a team of nine direct report associates.Trained staff on customer service methodology to ensure the highest level of support.Responsible for the development of dynamic tracking reports using current systems to provide real-time tracking of orders and inventory.Initiated interdepartmental meetings to better identify potentially late orders for faster customer contact.Instituted department leadership meetings to mitigate order delays and appropriately manage customer expectations.Responsible for implementing an accountability matrix to ensure department leads are clear as to financial impact of order processing errors and to identify areas in need of improvement.Partnered with executive management to coordinate efforts and improve efficiency.Addressed escalated customer issues. Show less

Edited and contributed to a bi-monthly periodical, providing photography and copy, digital retouching, selecting contributing artists, writers and photographers.Managed existing and prospective advertisers resulting in a 40% increase of negotiated sales, and spearheaded advertising efforts which increased reader subscriptions by 28%.

Identified and led a team of ten facilitators to organize and track cause of employee dissatisfaction with management and client projects. Responsible for communicating employee issues to upper management to better facilitate change. Implemented a global rewards and recognition program. Implemented morale teams in 13 offices across 9 countries.

Served as the main point of contact for large events with budgets ranging from $3K to $3M.Implemented processes to better track event requests for all projects and to define their scope, budget, timing, roles and responsibilities.Ensured event committees met with regularity and conducted resource, risk and motivational management.Oversaw budgeting, deadline issues, timelines, resource allocation and scheduling of each project.