Jorge Garcia Email & Phone Number

Austin, Texas, United States

• Same tasks as below from the Technical Support Specialist Contractor position.
• Provide IT Support to all TxDMV Regional & County offices around the State of Texas and headquarters personnel.
• Manage County office moves and new installs.
• Write work instructions for any standard procedures.
• Train new contractor technicians on the process of supporting County offices such as how to image a Dell workstation, how to ship equipment to County offices, and how to set up new equipment over the phone and remote.
• Consult with 22nd Century vendor technicians and train them on the process of setting up and configuring County workstations onsite.

Austin, Texas, United States

• Provide IT Support to all TxDMV County offices around the State of Texas.
• Reported to a Full-Time Employee (FTE) IT Specialist for any training, special assignments, and/or guidance.
• Collect tickets that were pushed by the Help Desk, using BMC RemedyForce.
• Give verbal and remote support to users on the phone with Cisco IP Communicator.
• Assist County personnel with setting up their new workstations, monitors, printers, and cash drawers.
• Communicate with the Inventory Specialist for any equipment needed such as Dell workstations, Lexmark printers, PosiFlex Cash Drawers, and Dell monitors.

Austin, Texas, United States

• Reported to a Wayfair Full-Time Employee (FTE) for instructions and plans on setting up all PC equipment inside of a call center.
• Brought in shipments of PC-related equipment such as monitors, ethernet cables, power cables, Display port cables, mice, keyboards, power strips, etc.
• Physically set up all PC-related equipment for each call center desk, based on the FTE’s instructions.
• Raised up each standup desk to determine how much cable must be bundled.
• Bundled any leftover cable, after setup per desk.
• Picked up all trash such as empty boxes and tossed them out into the dumpster

Round Rock, TX

• Supervised and oversaw all tech equipment setup while assisting with setting up for every Sunday church service.
• Provided Audio/Visual and technical support
• Set up main speakers, monitor speakers, microphones, soundboard, media equipment, and any extra sound equipment requested by each musician.
• Operated a Behringer X32 Compact to sound mix the music and monitored volume levels during church services.
• Cued slides and background music with ProPresenter to provide music lyrics, announcements, videos, and sermon notes on a big screen.
• Manually operated a camera to keep focused on the speaker.

• AT&T's IT Support contract with IBM was transferred to DXC Technology.
• Collected tickets that were escalated by Tier 1, using ServiceNow.
• Troubleshoot and up-kept AT&T personnel desktops and laptops for proficient company production.
• Communicated with many clients and other technicians in person, by phone, email and instant messenger.
• Scheduled troubleshooting appointments with clients.
• Noted detailed information in each ticket for all troubleshooting procedures.

• Collected tickets that were escalated by Tier 1, using Vantive.
• Performed troubleshoots and up-kept AT&T employee desktops and laptops for proficient company production.
• Communicated with many clients and other technicians in person, by phone, email and instant messenger.
• Scheduled troubleshooting appointments with clients.
• Noted detailed information in each ticket for all troubleshooting procedures.
• Created walk-up tickets for any client’s immediate assistance.

• Configured computers in a procedural matter to have them ready for deployment.
• Organized equipment such as keyboard, mice, monitors and post-configured computers in a flex room per department to have them set for deployment.
• Interacted with other technicians on the PC refresh status.
• Communicated with employees concerning the data migrating process.
• Filled out PC refresh paperwork with information such as name of employee, username, department, physical location and programs that need to be installed requested by the user.
• Manually backed up certain files that will not migrate through PCMover application.

• Troubleshoot and upkeep employee desktops, laptops, and printers for proficient company production.
• Related status on daily update reports to the IT Director.
• Interacted with fellow IT technicians for necessary support.
• Setup and troubleshoot Microsoft Outlook accounts for executives in the building.
• Supported in maintaining the server room.
• Kept inventory of computer components that are for company use.

• Confirmed that audio/video production is up to specs for commissions, boards, and council meetings.
• Operated a Crestron touch screen to display content and control audio production for meetings.
• Uploaded presentations on computer for the presenters and have them ready to display on cue.
• Contacted the boards and commissions’ liaison by phone to make notes on when and what AV assistance is required.
• Offered interpersonal IT or AV assistance; Provide audio and video feed from their laptops to project on screens whether systems are PC or Apple, update software for staff computers, authorize wireless network.
• Consulted with IT Administrator on software recommendations.

• Projects and services performed for various companies.
• Performed special tasks on computers and servers for Customer based Projects.
• Imaged systems using PXE boot and Symantec Ghost.
• Configured software through the use of Windows XP, Windows 7, Windows Server 2003 and 2008, Ubuntu, and Red Hat Linux.
• Arranged hardware by switching out RAM, sound cards, video cards, network cards, hard drives, and connections from the motherboard to cards.
• Lead Technician for Multiple Projects: Trained and offered assistance to personnel on new projects.

Austin, Texas, United States

• Supervised computer labs.
• Assisted ITs with reimaging computers using Linux.
• Helped students with information retrieval.
• Tutored students in math and software use.