Jorge Carrillo Email & Phone Number

Zapopan, Jalisco, Mexico

• Spearheaded the integration of an AI system into Bluetopia’s educational platform, designed to assist end-users in creating effective educational strategies, thereby simplifying and accelerating the content creation process.• Identified and rectified numerous platform bugs, significantly enhancing stability, improving the user interface, and optimizing overall user interaction to deliver a smoother user experience.• Developed and integrated innovative functionalities into the platform, expanding its capabilities and significantly enhancing user satisfaction and engagement.

• Efficiently led and managed a team of 10 waiters and 2 busboys, ensuring high-quality service and rapid response in a high-demand environment.• Effectively interacted with a diverse clientele of +180 people per night, managing their expectations and professionally resolving concerns and issues.• Trained and mentored new employees, providing comprehensive training and feedback to enhance their customer service skills.• Implemented strategies to improve operational efficiency, including the optimization of order management processes and the prioritization of urgent requests.