Jorge Carrillo Email & Phone Number

Monterrey, N.L., Mx

Monterrey Metropolitan Area

Responsibilities:• Conducting macro-financial analysis of the business focused on IT• Developing the annual budget, reviewing monthly expenditures, and ensuring that budgetary goals align with the company’s goals• Modeling and monitoring of economic impacts to facilitate decision-making• Responsible for strategic forecasting and budgetingMain Achievements: • 8% Reduction in Yearly Budget Costs: Through meticulous analysis and comparative assessment of diverse… Show more Responsibilities:• Conducting macro-financial analysis of the business focused on IT• Developing the annual budget, reviewing monthly expenditures, and ensuring that budgetary goals align with the company’s goals• Modeling and monitoring of economic impacts to facilitate decision-making• Responsible for strategic forecasting and budgetingMain Achievements: • 8% Reduction in Yearly Budget Costs: Through meticulous analysis and comparative assessment of diverse financial models, I successfully achieved an 8% reduction in yearly budget costs. • Anticipated Savings of $7.5M MXN: In 2023, I am actively engaged in negotiations and ongoing reviews of IT services with key stakeholders to assess scope, adjust quotations, and optimize costs.• $6M MXN Reduction in Unplanned IT Expenses: In 2022, I led the implementation of a Contract Management Tool, resulting in a substantial reduction of $6 million MXN in unplanned IT expenses. This tool allowed for more effective tracking and management of contracts, ensuring cost control and mitigating unforeseen financial expenditures.• Implementation of Planalytics: In 2022, I led the successful implementation of Planalytics, a tool that enables The Home Depot Mexico to analyze and anticipate consumer behavior based on the impact of weather and other factors.• Annual IT Spending Plans: I am responsible for crafting the annual spending plans for IT, encompassing an estimated 450-500 IT services. This involves meticulous budget allocation and resource planning to ensure the optimal utilization of financial resources in line with our strategic goals.• Store-Specific Budget Planning: I oversee the creation of store-specific IT spending plans. These plans are tailored to the unique needs of each store, allowing for effective resource allocation and IT support, further contributing to the success of our retail operations. Show less

Responsibilities:• Nurturing and managing strategic relationships with stakeholders, facilitating effective communication between IT and business units to drive alignment and project success.• Ensuring that IT initiatives are closely aligned with the overall business strategy, higher-level priorities are addressed, and corroborating that business value achieves and aligns with the objectives of the organization.Main Achievements: • Stakeholder Engagement and Satisfaction:… Show more Responsibilities:• Nurturing and managing strategic relationships with stakeholders, facilitating effective communication between IT and business units to drive alignment and project success.• Ensuring that IT initiatives are closely aligned with the overall business strategy, higher-level priorities are addressed, and corroborating that business value achieves and aligns with the objectives of the organization.Main Achievements: • Stakeholder Engagement and Satisfaction: Successfully nurtured and managed strategic relationships with stakeholders from various business units, resulting in a 15% increase in customer satisfaction with IT services.• Enhanced Communication: Led a project to improve communication channels between IT and business units, reducing project delays by 20% and fostering better collaboration.• Conflict Resolution: Proactively identified and resolved conflicts or discrepancies between IT and business unit expectations, maintaining harmonious relationships and preventing project disruptions.• Cross-Functional Collaboration: Collaborated closely with cross-functional teams within IT to ensure project deliverables met or exceeded business unit expectations, resulting in a 10% improvement in project success rates.• Feedback System: Established a proactive feedback system with stakeholders to gain insights into their unique requirements and objectives, improving responsiveness and alignment of IT services. Show less

Mexico

Responsibilities:• Design and implementation of processes, procedures, and policies for IT based on best practices (ITIL), optimizing workflows and resource utilization to enhance productivity and drive optimal outcomes• Successfully implementing and managing ServiceNow solutions, streamlining service management processes, and enhancing collaborationMain Achievements: • ServiceNow Administrator Certification: As a certified ServiceNow Administrator, I played a pivotal role… Show more Responsibilities:• Design and implementation of processes, procedures, and policies for IT based on best practices (ITIL), optimizing workflows and resource utilization to enhance productivity and drive optimal outcomes• Successfully implementing and managing ServiceNow solutions, streamlining service management processes, and enhancing collaborationMain Achievements: • ServiceNow Administrator Certification: As a certified ServiceNow Administrator, I played a pivotal role in leading the successful implementation of ServiceNow solutions at The Home Depot México. This certification underlines my expertise in managing and customizing the ServiceNow platform to optimize service management processes for over 18,000 associates.• Streamlined Service Management: Through the implementation of ServiceNow solutions, I empowered over 18,000 associates to streamline service management processes, fostering collaboration and optimizing workflows to enhance overall productivity.• Significant Response Time Reduction: By establishing a comprehensive knowledge repository and delivering comprehensive ITSM (IT Service Management) processes training to a workforce exceeding 300 individuals, I achieved an impressive 25% reduction in incident and change request response times, ensuring quicker issue resolution and improved operational efficiency.• Agile Implementation: Successfully introduced and managed Agile methodologies in project management, resulting in a 15% improvement in project delivery timelines and adaptability to changing business needs.• Change Management: Effectively managed change management process, serving as a liaison between diverse business divisions and IT, facilitating effective communication, and ensuring smooth transitions. Show less

Monterrey Area, Mexico

Responsibilities:• Strategic planning and administration of business projects within the Information Technology Direction, ensuring successful execution and alignment with organizational goals• Change Management: liaison between diverse business divisions and IT, facilitating effective communication and seamless transitions• Nationwide implementation of the store management system, enhancing operational efficiency and customer experienceMain Achievements: • 25%… Show more Responsibilities:• Strategic planning and administration of business projects within the Information Technology Direction, ensuring successful execution and alignment with organizational goals• Change Management: liaison between diverse business divisions and IT, facilitating effective communication and seamless transitions• Nationwide implementation of the store management system, enhancing operational efficiency and customer experienceMain Achievements: • 25% Reduction in Change Request Response Times: I implemented efficient change management processes that resulted in a 25% reduction in response times for change requests compared to 2016, enhancing the agility and responsiveness of our IT services.• 88% Reduction in Service Requests Backlog: Through effective resource allocation and process improvements, I successfully reduced the backlog in service change requests by an impressive 88%, ensuring faster delivery of requested changes and minimizing disruptions.• Project Cost Estimation: I led efforts to provide accurate cost estimates for projects in 2018, resulting in the successful estimation of costs for 10% of all projects undertaken that year. This proactive approach improved budget planning and project cost control.• Comprehensive Business Process Modeling: I undertook the modeling of 100% of business processes for key systems, including Credit, Customer Relationship Management (CRM), and Billing. This comprehensive modeling effort provided a clear understanding of these critical processes, enabling more informed decision-making and process optimization. Show less

Monterrey Area, Mexico

Responsibilities:• Managed and oversaw various databases at both national and international levels, ensuring data integrity and availability for use in analyses and decision-making.• Designed and maintained Stored Procedures to automate processes and enhance efficiency in data m anipulation and report generation.• Collaborated closely with Gas Natural Fenosa's team to understand their needs and ensure the delivery of effective solutions.Main Achievements: • Improved… Show more Responsibilities:• Managed and oversaw various databases at both national and international levels, ensuring data integrity and availability for use in analyses and decision-making.• Designed and maintained Stored Procedures to automate processes and enhance efficiency in data m anipulation and report generation.• Collaborated closely with Gas Natural Fenosa's team to understand their needs and ensure the delivery of effective solutions.Main Achievements: • Improved Data Management Efficiency: My contributions in database management and SQL script development resulted in a significant enhancement in the efficiency of data handling and utilization, enabling Gas Natural Fenosa to make more informed and timely decisions.• Advanced Report Generation: Through the use of tools like Microstrategy, we were able to provide advanced reporting and data analysis, offering Gas Natural Fenosa deeper insights into their business performance.• Process Automation: The implementation of Stored Procedures and process automation contributed to increased data management efficiency and time savings for Gas Natural Fenosa's team. Show less

Monterrey Area, Mexico

Climeez del Norte is a company dedicated to sale, install and consultancy of air conditioning at national level. This project consisted in the implementation of an ERP, which allows the company to control its inventories, accounts receivable and payable, costs, customers and suppliers. After the implementation, I dedicated myself to train the users, creating a user manual of the system and managing the organizational change. Other activities that I did was to support the development and… Show more Climeez del Norte is a company dedicated to sale, install and consultancy of air conditioning at national level. This project consisted in the implementation of an ERP, which allows the company to control its inventories, accounts receivable and payable, costs, customers and suppliers. After the implementation, I dedicated myself to train the users, creating a user manual of the system and managing the organizational change. Other activities that I did was to support the development and analysis of market research, as well as the transformation of information into strategic business solutions. Show less

Mba In Global Business & Strategy, Business Administration, Management And Operations

Dual degree with Belk College of Business (University of North Carolina at Charlotte) and EGADE Business School (Tec de Monterrey).

Mba In Global Business & Strategy, Business Administration, Management And Operations

Dual degree with Belk College of Business (University of North Carolina at Charlotte) and EGADE Business School (Tec de Monterrey).

B.S. In Business Informatics, Technology In Business Management / Data Processing

Throughout my professional career, I have been able to: - Analyze, understand, model and redesign organizational processes, determining.

Diploma In Business Ethics And Human Formation, Business Ethics

Activities and Societies: Campamento 1: Es un campamento formativo y recreativo a niños de escasos recursos (o primarias públicas)..

High School