Jorge Castilla Email and Phone Number
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Dynamic, results-driven Senior IT Transformation Consultant and Technology Leader with over 20 years of experience in Enterprise Service Management, Strategic Portfolio Management, IT Governance, and Organisational Change Management. Recognised for a strong track record in process and workflow automation, I excel at guiding organisations to leverage IT resources efficiently, streamline workflows, and drive strategic decision-making through technology.In recent years, I’ve focused on implementing advanced IT practices, including the adoption of Generative AI for intelligent automation, enhancing operational efficiency, and enabling proactive decision support. My practical expertise in ServiceNow includes leading complex CSM, SPM, IRM and ITSM deployments, integrating business-critical workflows, and developing strategic roadmaps aligned with corporate goals.Specialties:Strong leadership skillsService Management CoachingService Management TransformationIT/ Business AlignmentIT GovernanceITSM Assessment, Strategy, Planning and AuditITIL TrainingIT Managed Services OutsourcingIT Project Management
P1 Consulting Pty Ltd
View- Website:
- p1consulting.com.au
- Employees:
- 4
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Director Professional ServicesP1 Consulting Pty Ltd Sep 2022 - PresentAustralia
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Apj Practice Director Energy And UtilitiesEnable Professional Services Jul 2021 - Sep 2022Brisbane, Queensland, Australia -
Principal Delivery Manager Qld, Sa & WaEnable Professional Services Jul 2019 - Jul 2021Brisbane, Australia
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Principal Consultant - QueenslandEnable Professional Services Jul 2018 - Jun 2019Brisbane, Australia
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Senior Engagement ManagerEnable Professional Services Feb 2018 - Aug 2018Brisbane
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Head Of Consulting ServicesQuintica Nov 2011 - Jan 2018United Arab Emirates•Leading the unit in charge of identify, shape and deliver high value IT transformation programs to respond to Quintica clients' strategic business challenges.•Identification of business development opportunities that are aligned with customer agendas and develop compelling business case/response to new business opportunities.•Shaping and leading the business solution implementations related to TI Governance practices: defining and supervising business architecture, process design and development activities, driving the development of capabilities and performance measurements/KPIs.•Develop trusted senior level relationships with clients, target clients and internal experts, qualifying opportunities and negotiating complex solutions.•Participating in IT Governance practice building activities (e.g. content related materials, thought leadership development, market offering development, recruiting).•Providing coaching and mentoring to analysts, consultants, and managers. -
Managing Director / FounderAgein Consulting Services Jan 2008 - May 2012Colombia•Business strategy development related to IT consulting services and software solutions implementations across Latin America and the Caribbean.•Marketing and Sales strategy definition and implementation.•Project Management policies definition and implementation.•Human Resources process definition for staff recruiting, retention and career development.•Financial forecast and control for consulting services operation and software license distribution.•Leadership and motivation for teams in charge ensuring plans to develop consulting skills, technical training, and client relationship management practices.•Development of strategic alliances with IT management software providers as Hewlett Packard, Symantec, IBM, Microsoft Software and Aranda.•Ensuring customer satisfaction.•Consultancy on assessment, design, implementation and audit of IT best practice frameworks.•Training and coaching related IT best practices in different sectors including banking, telecommunications, retail, oil and gas and outsourcing services.
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It Strategy ManagerEveris Jan 2007 - Jan 2008Colombia•Leadership and management of projects as Senior Consultant ensuring financial objectives, scope and time.•Sales management including the initial client engagement and creation of commercial proposals.•Training, leadership and coaching junior consultants associated with the line of IT Governance.•Successful mentor in the areas of ITIL, CobiT, IT governance, risk management, IT staff development, knowledge management and business process reengineering•Defining corporate templates and models to deliver IT frameworks implementation projects.•Consultancy on assessment, design, implementation and audit of IT best practice frameworks.•Quality assurance in projects.•Knowledge Management. -
Senior It ConsultantIt Services, Technology & Knowledge Feb 2004 - Oct 2006Colombia•Assessment on technology and services management process based on ITSM best practices.•Technical leadership on ITSM software tools implementation including HP Openview Service Desk, HP Operations and Network Node Manager•Training and coaching related to ITSM best practices.•Pre-sales support on Service Desk, Asset Management, Network Administration and Technology Management solutions. -
2Net AnalystSchlumberger Oct 2002 - Jan 2004Colombia / Latin America Service Desk•First Level Support for oil and gas applications.•Technical support on Oilfield segment to Schlumberger users from Mexico to Argentina (10.000 users approximately).•Network support and monitoring for Latin America Schlumberger telecommunications links including Virtual Private Networks and Remote Access.•Email services and active directory support.•Presale assistance for SLB Information Services bids including Service Desk implementation, Outsourced Managed Infrastructure services and desktop support for PCE (Peru, Colombia and Ecuador).
Jorge Castilla Skills
Jorge Castilla Education Details
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Specialist -
Electronic Engineering
Frequently Asked Questions about Jorge Castilla
What company does Jorge Castilla work for?
Jorge Castilla works for P1 Consulting Pty Ltd
What is Jorge Castilla's role at the current company?
Jorge Castilla's current role is Director Professional Services.
What is Jorge Castilla's email address?
Jorge Castilla's email address is jo****@****ica.com
What schools did Jorge Castilla attend?
Jorge Castilla attended Alliance Manchester Business School, Universidad De Los Andes, Pontificia Universidad Javeriana.
What are some of Jorge Castilla's interests?
Jorge Castilla has interest in Education.
What skills is Jorge Castilla known for?
Jorge Castilla has skills like Itil, It Service Management, Project Management, Outsourcing, Service Management, Cobit, Governance, Integration, Pre Sales, Iso 20000, Telecommunications, Management.
Who are Jorge Castilla's colleagues?
Jorge Castilla's colleagues are Ashutosh Kalia, Shaun Oelofsen, Eshan Kaushal, Naresh Gotad, Thomas Unkles, Kasanne Smith, Joanne Oelofsen.
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Jorge Castilla
Los Angeles Metropolitan Area7gmail.com, twcny.rr.com, hotmail.com, altavista.com, mattel.com, mgae.com, mgae.com15 +121359XXXXX
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Jorge Castilla
Master Sergeant At United States Marine Corps (Top Secret Sci With Full Scope Polygraph)San Antonio, Tx1att.net -
2hotmail.com, accenture.com
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