Jorge Castilla Email & Phone Number

Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Brisbane

United Arab Emirates

• Leading the unit in charge of identify, shape and deliver high value IT transformation programs to respond to Quintica clients' strategic business challenges.
• Identification of business development opportunities that are aligned with customer agendas and develop compelling business case/response to new business opportunities.
• Shaping and leading the business solution implementations related to TI Governance practices: defining and supervising business architecture, process design and development activities, driving the development of.
• Develop trusted senior level relationships with clients, target clients and internal experts, qualifying opportunities and negotiating complex solutions.
• Participating in IT Governance practice building activities (e.g. content related materials, thought leadership development, market offering development, recruiting).
• Providing coaching and mentoring to analysts, consultants, and managers.

Colombia

• Business strategy development related to IT consulting services and software solutions implementations across Latin America and the Caribbean.
• Marketing and Sales strategy definition and implementation.
• Project Management policies definition and implementation.
• Human Resources process definition for staff recruiting, retention and career development.
• Financial forecast and control for consulting services operation and software license distribution.
• Leadership and motivation for teams in charge ensuring plans to develop consulting skills, technical training, and client relationship management practices.

Colombia

• Leadership and management of projects as Senior Consultant ensuring financial objectives, scope and time.
• Sales management including the initial client engagement and creation of commercial proposals.
• Training, leadership and coaching junior consultants associated with the line of IT Governance.
• Successful mentor in the areas of ITIL, CobiT, IT governance, risk management, IT staff development, knowledge management and business process reengineering
• Defining corporate templates and models to deliver IT frameworks implementation projects.
• Consultancy on assessment, design, implementation and audit of IT best practice frameworks.

Colombia

• Assessment on technology and services management process based on ITSM best practices.
• Technical leadership on ITSM software tools implementation including HP Openview Service Desk, HP Operations and Network Node Manager
• Training and coaching related to ITSM best practices.
• Pre-sales support on Service Desk, Asset Management, Network Administration and Technology Management solutions.

Colombia / Latin America Service Desk

• First Level Support for oil and gas applications.
• Technical support on Oilfield segment to Schlumberger users from Mexico to Argentina (10.000 users approximately).
• Network support and monitoring for Latin America Schlumberger telecommunications links including Virtual Private Networks and Remote Access.
• Email services and active directory support.
• Presale assistance for SLB Information Services bids including Service Desk implementation, Outsourced Managed Infrastructure services and desktop support for PCE (Peru, Colombia and Ecuador).

Master Of Business Administration (Mba), Business Administration, Management And Operations, Mba

Post-Graduate, Telecommunications And Informatics, Specialist

Bachelor, Electronic Engineering