As an experienced Manager, I have worked with different stakeholders in complex/ambiguous business environment, allowing to maintain transparency, open communication and traceability of the work being executed, keeping the teams aligned with our customers’ objectives.To achieve it, I worked closely with the Product Owners as a coach to properly map business requirements and forecast projects based structured planning, remaining adaptable to incorporate last-minute requirements when needed… Show more As an experienced Manager, I have worked with different stakeholders in complex/ambiguous business environment, allowing to maintain transparency, open communication and traceability of the work being executed, keeping the teams aligned with our customers’ objectives.To achieve it, I worked closely with the Product Owners as a coach to properly map business requirements and forecast projects based structured planning, remaining adaptable to incorporate last-minute requirements when needed, while reducing risks on execution of the projects I worked with.Accomplishments: Supervised the activities and resources for those involved in the development and implementation of a new shopping cart tool for the company (SAP Ariba). Designed and implemented the project plan for the transition assuring no negative impact for our stakeholder.Successfully implemented of global operating model and agile/scrum in incident monitoring, Trained the team members on SLA Expectations, scheduled daily stand up meetings to review the status of incidents. The expiration and follow up in incidents were optimized by 90%. Hitting the SLA goal.Executed Scrum methodology in incident monitoring. Trained the team members on SLA expectations, scheduled daily stand up meetings to review the status of incidents. The expiration in incidents was optimized by 90%, hitting the SLA goal. Successfully landed 50+ complex business/services into IT Environment, implementing a successful ITIL and Service Management model that resulted in a 100% of new people trained with no impact in their operation.Regained a broken relationship between Costa Rica and Penang team by providing permanent attention to flaws reported in the service provided. With follow up weekly meetings and close coaching to the direct reports, managed to setup a plan that resulted to be a win-win situation between teams, setting clear expectations in both sides and working as a team. Show less

As part of my career development, I was responsible for the transition of the Linux Support team from the United States to Costa Rica. Responsible to ramp up this new service to provide Linux Server Administration and support to Intel's Design Engineers consolidated in CR and Penang.Accomplishments: Acting as a Project Manager and tech lea, I completed the transition from EE UU to Costa Rica. Acquiring knowledge about the platform and service infrastructure. Achieving a 100%… Show more As part of my career development, I was responsible for the transition of the Linux Support team from the United States to Costa Rica. Responsible to ramp up this new service to provide Linux Server Administration and support to Intel's Design Engineers consolidated in CR and Penang.Accomplishments: Acting as a Project Manager and tech lea, I completed the transition from EE UU to Costa Rica. Acquiring knowledge about the platform and service infrastructure. Achieving a 100% knowledge and support transition, with no impact in the operation. Managed the proposal to create training material, evaluating and documenting the different supported products. It was possible to obtain a 100% training material for the new members. Influenced the increase of products to support. Demonstrating acquired knowledge to senior Management. It was possible to increase the number of supported products from 12 to 32 applications. Showing an increase of 63%. Show less

As a unique technical person, I was hired to maintain, repair, and keep the business running such as computer equipment, networking configuration, software installation and performing upgrades.Accomplishments: Led the computer systems, planning and develop of a new computer structure in the organization, trained the employees on the computer usage and storage capacity. Showing an improvement of 80% on team ‘s performance and productivity.  Implemented a new LAN, installing… Show more As a unique technical person, I was hired to maintain, repair, and keep the business running such as computer equipment, networking configuration, software installation and performing upgrades.Accomplishments: Led the computer systems, planning and develop of a new computer structure in the organization, trained the employees on the computer usage and storage capacity. Showing an improvement of 80% on team ‘s performance and productivity.  Implemented a new LAN, installing the equipment and meeting the business needs, trained the employees on the use of the network. Achieving better handling of data transfer and document printing, improving staff productivity by 50%. Show less

Responsible for the installation, configuration, repair and maintenance of all computers and thermal printers in the company.Accomplishments: Participated in technical support to end users, assisting in problems presented in the work teams, developing a training model for users with little experience in computer equipment and applying it to all internal areas. A training of 100% of the personnel was formed.

Responsible for Diagnosis, Repair and Verification of all components of the Traffic Control System in the Local Area Network.Accomplishments: As part of my initial steps as a technician employee, I participated in the implementation of Exactus software. Raising and presenting a list of requirements according to the needs of the Department. Training staff about the modules and their use. Achieving a 100% implementation of the system.