KEY RESPONSIBILITIES-Successfully coordinate the processing, completion and delivery of standard and custom orders for international and Canadian customers -Work closely with the Engineering and Production teams to ensure the customer expectations regarding their orders are being met from start to finish-Efficiently manage the order execution in the ERP system-Quote complex and simple remote power systems for customers in several international markets-Effectively arrange the logistics for exporting small and large order-Assist national and international customers with quote or order inquiries via email or phone-Continuously improve and update internal processes to better serve internal and external customers

KEY RESPONSIBILITIES-Assisted with the definition of the scope of the remote power system project in collaboration with management and stakeholders-Created a detailed plan to identify and sequences the activities needed to successfully complete the project-Actively participated in the process to determine the resources such as time, budget and equipment required to complete the project-Developed a schedule for project completion that effectively allocates the resources to the different activities-Managed the project budget and contingencies as per the targets-Updated and monitored the project schedule throughout the project duration-Communicated effectively with all stakeholders to ensure any issues would be resolved in a timely manner-Managed project staff as per the established policies and processes of the organization-Ensured that all project personnel are updated with appropriate orientation to the organization and the project goals-Executed the project according to the project plan-Documented project activities and costs-Monitored the progress of the project and make adjustments if required to ensure the successful completion of the project-Established a communication schedule to update stakeholders and project team-Reviewed the quality of the work completed with the project team on a regular basis-Initiated and approved change orders if required-Wrote regular progress reports on the project for stakeholders-Monitored and approved the budgeted project expenditures-Kept all financial records for the project up to date-Made sure that the project deliverables are on time, on budget and at the required level of quality-Evaluated the outcomes of the project and create the lessons learned report for each project-Continuously monitored and improved the Custom product processes

KEY RESPONSIBILITIES-Successfully manage numerous Custom power system projects through the company’s sales process for Canadian and International markets-Perform project coordination related to project stakeholder meetings, change orders, invoicing and information gathering activities-Create small and complex quotations for remote power systems-Carry out product order entry and management in a timely and accurately manner-Use my technical and commercial knowledge to effectively assist and guide co-workers to solve Inside Sales issues-Effectively act as a liaison between the external customers and the internal project teams-Proficient with the use of CRM and MXP software packages for Inside Sales tasks-Coordinate logistics when exporting products to international markets

-Provided technical support to solve specific issues or training to increase understanding of remote power systems for customers all over the world by email, phone, on-site or in-classroom sessions-Managed commissioning trips for critical electrical systems in Canada and overseas-Created repair quotes and filled part orders in a timely and systematic manner-Supported sales staff by providing post-sale customer service

-Managed electronic lab projects ensuring the department goals and needs were met-Designed, built and documented electronic circuits as per quality control systems-Performed multitasking activities such as research assignments, worker supervision and design documentation in order to complete projects on time.