Jorge Hernandez Email & Phone Number

Calgary, Alberta, Canada

KEY RESPONSIBILITIES-Successfully coordinate the processing, completion and delivery of standard and custom orders for international and Canadian customers -Work closely with the Engineering and Production teams to ensure the customer expectations regarding their orders are being met from start to finish-Efficiently manage the order execution in the ERP system-Quote complex and simple remote power systems for customers in several international markets-Effectively arrange the logistics for exporting small and large order-Assist national and international customers with quote or order inquiries via email or phone-Continuously improve and update internal processes to better serve internal and external customers

KEY RESPONSIBILITIES-Assisted with the definition of the scope of the remote power system project in collaboration with management and stakeholders-Created a detailed plan to identify and sequences the activities needed to successfully complete the project-Actively participated in the process to determine the resources such as time, budget and equipment required to complete the project-Developed a schedule for project completion that effectively allocates the resources to the different activities-Managed the project budget and contingencies as per the targets-Updated and monitored the project schedule throughout the project duration-Communicated effectively with all stakeholders to ensure any issues would be resolved in a timely manner-Managed project staff as per the established policies and processes of the organization-Ensured that all project personnel are updated with appropriate orientation to the organization and the project goals-Executed the project according to the project plan-Documented project activities and costs-Monitored the progress of the project and make adjustments if required to ensure the successful completion of the project-Established a communication schedule to update stakeholders and project team-Reviewed the quality of the work completed with the project team on a regular basis-Initiated and approved change orders if required-Wrote regular progress reports on the project for stakeholders-Monitored and approved the budgeted project expenditures-Kept all financial records for the project up to date-Made sure that the project deliverables are on time, on budget and at the required level of quality-Evaluated the outcomes of the project and create the lessons learned report for each project-Continuously monitored and improved the Custom product processes

Calgary, Canada

KEY RESPONSIBILITIES-Successfully manage numerous Custom power system projects through the company’s sales process for Canadian and International markets-Perform project coordination related to project stakeholder meetings, change orders, invoicing and information gathering activities-Create small and complex quotations for remote power systems-Carry out product order entry and management in a timely and accurately manner-Use my technical and commercial knowledge to effectively assist and guide co-workers to solve Inside Sales issues-Effectively act as a liaison between the external customers and the internal project teams-Proficient with the use of CRM and MXP software packages for Inside Sales tasks-Coordinate logistics when exporting products to international markets

Calgary, Canada Area

-Provided technical support to solve specific issues or training to increase understanding of remote power systems for customers all over the world by email, phone, on-site or in-classroom sessions-Managed commissioning trips for critical electrical systems in Canada and overseas-Created repair quotes and filled part orders in a timely and systematic manner-Supported sales staff by providing post-sale customer service

Calgary, Canada

-Managed electronic lab projects ensuring the department goals and needs were met-Designed, built and documented electronic circuits as per quality control systems-Performed multitasking activities such as research assignments, worker supervision and design documentation in order to complete projects on time.

Project Management

Project Management Extension Certificate, Faculty of Continuing Education

Bsc, Chemistry/Communication

Electronics/Telecommunications Engineering (Hons)