Jorge Alberto Quintana Email & Phone Number

Responsible of advisory to sales VPs, sales forecast, sales pipeline, operational cadence, quota planning, account segmentation, develop and monitor KPI's and ensure policy compliance.

Ciudad De México, México

Responsible of planning and implementing projects that support the sales organization. In charge of interpreting data and generating reports to monitor sales and related activities, forecasting business, providing sales business status, etc. Working with the market research team to ensure market analysis data is used for quoting customer prices. Assisting sales and marketing management in coordination of trade shows and sales meetings. Working along executives, Sales Managers, Assistant Vice Presidents & Vice Presidents to resolve escalations in the most effective way, ensuring customer satisfaction.Achievements:• Most Of World-Global Specialist, processing over 4,000+ successful account management requests• Project Manager: Policy Enhancement and KPI’s developmentIncreased 50% of process effectiveness by reducing response timeframes and establishing clear steps of merger and acquisition's account policy. Effectively measured team’s performance by creating KPI’s • Project Manager: Mentoring and Training program (Cross functional teams)Increased sales in 14% in the next Quarter. Reduced lerning curve by 65% for new hires

Ciudad De México Y Alrededores, México

Responsible for Account Management, creating and transferring accounts, assigning sales modules and managing accounts on different platforms to assign commercial invoices to the responsible sellers. Provide sales business status to sellers, sales managers and AVP's. Escalations point of contact. Implemented and managed projects to improve communication and skill sets of the internal partners. Decision making on behalf of Assistant Vice Presidents.

Ciudad De México Y Alrededores, México

Assisted managers to develop skills within the agents creating action plans to achieve targets and KPI's, coached and motivated agents, problem solving, in charge of escalations and customer complaints, delivered an outstanding customer service while exceeding sales targets in the retention department.

Bristol, Inglaterra, Reino Unido

Delivered an outstanding customer service for international guests aboard Oceania Cruises and Regent Seven Seas Cruise Line, exceeded sales targets, participated in promotional events to boost sales, fulfill cycle counts, demonstrating and selling merchandise, managing the inventory check.

Puebla De Zaragoza Y Alrededores, México

Customer service representative for Kohl's and Choice hotels. Delivered a premiere customer service. In charge of customer complaints and resolutions, developed sales skills in agents, achieved weekly sales targets, provided KPI reports, performed weekly meetings with Area Managers and agents to review results and set new goals. Responsible for managing the implementation of different projects.