Jorge Ramos Email & Phone Number

- EMEAR Software Renewals Operations Manager looking after the Infrastructure and Security business.- Alignment with the sales teams to develop the yearly plan.- Capture and prioritize initiatives to drive incremental business and efficiency.

Set up operational structure and processes for the organization.Vendor and supplier management.Process development and management.

Madrid Area, Spain

EMEAR Operations Leader for Distribution Route to Market, Commercial (SMB) Go To Market and Easter Europe Operations Leader.Set up a support strategy and managed a team driving operational excellence with Cisco's distribution route to market (50% of EMEAR total bookings).Sponsoring and driving change management initiatives with our distributors, i.e. transformation into software selling and recurring offer transition (60% YoY growth); increase distributor and company profitability by driving change on financial revenue and booking recognition (reduction of time booking recognition by 90%); driving efficiencies in 2 tier partner training and development.Developed and executed a new strategy for Commercial (SMB) selling motion: Drive to low sales associate touch per transaction, automation of reports and execution on discount strategy and set up support structure to increase sales and partner productivity.Led all operations (transformational and run the business) for Eastern Europe Theater: Driving creation of business operations plan, engaging with executive stakeholders to align priorities, placing resources in line with strategy and executing.In this position, I managed a team of 35 people, covering more than 50% of EMEAR Business and driving high productivity and return of investment.

Madrid Area, Spain

Lead transformational projects aligned with company strategy and operations goals.Set up a support model and business processes to enable growth for Cisco's services business.Worked on the creation and development of a customer experience support team in line with our partners.Developed a support structure for our SMB account managers.

Spain

Managing the relationship at an executive level between 3.0 account and Cisco at an operational level.Assisting with the preparation of large RFPs and offers with operational support and advise.Leading a virtual team of experts that assess, plan and execute on short, mid and long term plans to address issues that may prevent or could increase business with Cisco.Acting as VOC for the Client Director, field and customer around ease of doing business and process improvements.

Netherlands

Lead a 100+ people organization offering end to end operational support to customers, partners and internal stakeholders in theEmerging Markets.Developed process to ensure contract accuracy and maintenance, reaching 90% accuracy for our large customers.Created a new process for quote creation and priorization reducing by half the time needed to provide an estimate.Drove change management for two major commerce tool updates and the channels service program.

Netherlands

Acting as a liaison between CA Theater and Global and CS Theater and Global Operations.Working on projects and initiating process improvements.Project managing.

Executed on tender and quote creation, deal management and sales credit allocations.Managed service contracts (new contract creation, asset management and contract renewal).Evolved to team leader of the service support team, leading a team of 7 people.

Bachelor Of Arts (Hons), Business Administration

Bachelor Of Arts (Hons), Business Administration