Jorge Suárez Banciella Email & Phone Number

Santa Eulària Des Riu, IB, ES

Amsterdam, Holanda Septentrional, Países Bajos

Barcelona, Cataluña, España

• Managed the Reservations Department (Nobu Hotel and Nobu Restaurant), leading a team of 5 people.
• Efficient management of room availability, reviewing the occupancy level and updating rates in the different channels through for maximum revenue optimisation, being in direct and permanent contact with the Director of.
• Direct point of contact with the Sales and Marketing department, creating rate codes and packages for different groups and promotions.
• Uploading of negotiated and corporate rates through Sabre SynXis and GDS.
• Elaboration and analysis of Daily and Weekly pickup, maintaining constant control and monitoring sales strategies with the support of IDeaS.

Barcelona, Cataluña, España

* Part of the pre-opening team, uploading information and rates in the different systems and extranets.* Manage reservations via email and telephone, maximising revenue and ensuring the response and completion of all customer requests, processing payments and sending confirmations.* Supporting the Reservations Manager in rates’ management, complaints and.

Eivissa/Ibiza, Islas Baleares, España

* Process reservations by phone and mail, maximise room revenue and ensure response and completion of all guest requests.* Process payments and send confirmation details to customers.* Analyse guests and travel agents requirements through telephone and email, recommend suitable options for all customers and assist to confirm all reservations.* Manage all.

Oviedo, Principado De Asturias, España

* Responsible for customer check-in / check-out, payment transactions, reservations and night audit.* Responding to customer calls and e-mails and resolving guest complaints.

Barcelona Y Alrededores, España

* Managed a team of 8 Front Office staff responsible for guest service check-in and -out, special requests, and invoice management.* Created and managed staff schedule, hours and vacation planning while accounting for seasonal fluctuations in hotel occupancy.* Led staff recruiting, training and development for Front Office team members.* Served as.

London, Reino Unido

* Promoted 3 times moving from Guest Services Porter to Guest Services Manager within a 15-month timespan.* Managed a team of 20 direct reports including receptionists, reception shift leaders, guest services agents and concierge staff.* Coordinated arrivals and room preparations for large groups, reward members and VIPs, ensuring high quality guest.

London, Reino Unido

* Responsible for supervising front desk to ensure that all hotel policies, procedures and standards were followed.* Ensuring that front desk operations ran smoothly in a professional manner at all times.* Performing all front desk related responsibilities and duties when assigned or required.* Dealing with customer complaints in a professional manner.*.

London, Reino Unido

* Welcoming visitors by greeting them, in person or on the telephone; answering or referring enquiries.* Making reservations, checking guests into and out of the hotel, giving information on facilities available and advising visitors about places of interest.

London, Reino Unido

* Concierge; customer service, assistance with luggage, rail and underground information, local maps, mail and courier services, taxis and car hire service, theatre tickets and other events, routing and directions, local places of interest.

Madrid Y Alrededores, España

* Responsible for customer check-in / check-out and payment transactions and audits.* Responded to customer calls and e-mails resolving guest complaints or routing to the appropriate department for resolution.

Asturias, España

* Responsible for keeping and catching customer portfolio all over the north of Spain (Optician Industry).* Consistently exceeded annual company goals, contributing directly to increased sales and revenue.

Oviedo Y Alrededores, España

* Responsible for developing customized travel packages and selling, managing customer budget and travel requirements.* Developed strong guest relationships, paying detailed attention to customer needs and developing an enhanced customer experience leading to increased customer loyalty and regular, return customers.* Consistently exceeded annual company.

Bachelor'S Degree In Tourism

Professional Certificate In Travel Agent

Amadeus, English, Marketing, Geography