Jorge Tejada Email & Phone Number

Texas, United States

Texas, United States

Dallas, Tx, Us

Plano, Texas, Us

Dallas, Tx, Us

Plano, Texas, Us

• Assisting and Implementing with the business cases• Ticket resolution and monitoring• Training entry level employees• Managed and ran Splunk queries • Ability to Implement advanced strategies for gathering, reviewing and analyzing data requirements• Excellent Written and Verbal Communication, including Technical writing skills• Familiarity with Mcafee Gateway• Knowledgeable in routing, switching , fire-walling• Exposure on IT Infra Security management Tool• Solid understanding of Ticketing and monitoring tools• Review security-related events and assess their risk and validity based on available network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well-written incident reports, root causes identification, and remediation recommendations

West Palm Beach, Florida, Us

I am responsible for the continuous operation and performance of Ocwen network Security. I provide operational leadership and vendor oversight on problem determination and problem resolution for security problems within the enterprise data network. I am responsible for driving problems to resolution through methodical troubleshooting and by working with our network support vendors. I ensure high quality security service delivery through daily monitoring of vendor performance, responsiveness to security problems, crisis management, and adherence to service levels and security service improvement initiatives. I am responsible for joint planning and vendor oversight for security-related change activity. A person in this role is expected to respond to high impact issues on a 24x7 basis, participating in a rotating on call schedule with other team members.Provide tier II/tier III support for network security systems and infrastructure.I provide periodic performance reports for review with management providing input on improvements and quality initiatives.

I am a Security Analyst at Tuesday Morning. I work under general direction or on IT security projects as a project team member. I work on simple to moderately complex security issues or projects that require basic to increased skill in one or more IT functional areas. I have general understanding of security issues, techniques and implications across at the network. I open the team’s tickets and monitor them to make sure they are completed in a timely manner. Currently working with tools: FireEye, Source Fire, Websense, Alien Vault, Mcafee EPO

Houston, Tx, Us

Training Coordinator for District-wide roll out of new VoIP telecommunications system integrated with Lync 2013, Unified Communication capabilities, and new Cloud Fax service. Train all District employees on new system. Develop and maintain the District's Lync help site for use by all District employees - (www.dallasisd.org/LyncHelp).

Houston, Tx, Us

Lead Tech for DISD VoIP phone deployment. I assist the Supervisor in management of staff activities in order to provide timely technical support, recovery support and services for the project. I helped to ensure that network status is being monitored and when appropriate, assure that any problem resolutions and relevant outage procedures are followed

I worked in T-Mobile. I carry out diagnostic investigation of customer-impacting network issues and provide technical guidance and advice to field engineers and technicians who are troubleshooting and repairing computer systems. I report design, reliability and maintenance problems to the relevant T-Mobile and vendor organizations and provide design recommendations to improve the customer experience or ease of operation long-term. I work with a wide array of platforms in the Network including MSC, MGW, ASBC, ISBC, CSCF & TAS. I do primary interface between T-Mobile and the Vendor and, as such, requires the engineer to manage day-to-day compliance to the support service level agreements.

Basking Ridge, Nj, Us

Transport services, network hardware & software faults, translations, and voice/data network elements.• Responsible for improving hourly system performance and optimizing the regional cellular system; reducing Lost Calls and Ineffective attempts for Voice, Dropped Connections and Failed Connection Attempts for high speed data; and delivering regional baseline results. • Troubleshoot and resolve system problems that include, but are not limited to, handoff failures, frequency related issues, intermodulation, poor originations/ terminations, radio and network blocking, high CDMA FFER, poor Ec/Io, EVDO low data rate and data capacity. • Responsible for System Performance checks included: RF System Optimization techniques for CDMA IS2000 voice and EVDO data for Nortel, Motorola, and/or Lucent infrastructure. • Provide remote troubleshooting of cell sites with a primary focus on cell site and sector restoration

Irving, Texas, Us

Performs direct liaison with consumer base handling incoming loan questions from potential and existing customers. Well versed in auto title searches, banking practices, usury laws and short loan processing.

Retention for Metro PCS Customers, Handling incoming and outgoing calls, Exceeding Company Goals, Training for the new team members.

Information Systems, Cyber Security

Political Science, Political Science And Government