Jorge Vanderburgh Sr. Email & Phone Number

Ponte Vedra FL

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve.

5220 Belfort Rd. Suite 300 Jacksonville, FL 32256

Provide phone support to local and remote workforce to resolve, triage and escalatePrimary support for desktop, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.Image and deploy new PC’s, laptops and other related equipmentManages asset tag process with relationship to users.

Identification and removal of Malware and Viruses Perform analysis on customer PCs and make product or service recommendationsExperienced with logmein remote controlPC Tune Up to optimize performanceEmail setup and troubleshootSoftware setup and troubleshootPrinter setup and troubleshootProfessional & courteous phone serviceWindows Advanced Training.

• Provide phone & Remote based technical support for clientRepair and maintenance of desktops related to Windows based operating systems and equipment. Identification and removal of Malware and VirusesEmail setup and.
• Provide end user training for new software and hardware.
• PC Tune Up to optimize performance

Jacksonville, Florida

* Manage and maintain cues within the help desk ticket tracking system * Support MS Office Suite related issues. * Supported laptops, iPads, smartphones, Windows 7, Office 2010, peripherals* Tracked user calls for resolution and escalation thru ticketing system* Support representatives with connectivity issues: internet, wireless setups, router setups and.