Una pregunta relevante es: ¿Qué deben buscar las empresas hoy en día de sus centros de servicio y atención al cliente?, y la respuesta debe estar dirigida a evolucionar de un centro de costos a un centro eficiente, de alto performance y optimizado, que agregue valor al negocio a través de la fidelización para los clientes y usuario finales, y generación de ingresos por ventas.Los servicios que ofrecemos están dirigidos por Jorge Vargas Monasterios, experto senior en gestión de clientes, experiencia de clientes y gestión de plataformas de atención al cliente, y gerente general de la empresa y se configura un equipo de trabajo conforme a la necesidad. Conocimiento en profundidad y experto en frameworks de gestión especializados para centros de contactos, como la Norma COPC® para la optimización de la Experiencia de Clientes; y otras como la VMO, OSP y BPO. Con varias certificaciones COPC® y con experiencia de trabajo real gestionando y dirigiendo un contact center bajo el framework COPC®.Haber realizado gestión directa de mejora del performance individual y general de centros de contacto (presencial y no presencial), aplicando esquemas de trabajo como Work Force Management, analítica de KPIs, gestión de AHT, etc.Experiencia en haber transicionado centros de contacto en vivo y operando, a administración terciarizada.

Sales, marketing, trade marketing and customer care head.

Invited professor to cover subjects like: Customer Experience Management (Customer Care), Marketing and Strategy.

Teaching in the careers of business administration and commercial engineering following subjects:· Policies and business strategies· Service Management· Quality ManagementThesis tutor in the following subjects:· Marketing· Business Strategy· Quality Management· Branding· Marketing Services· Others related to commercial field

Trade marketing responsible. Main products output supply chain process owner. Retention and loyalty program owner. Responsible to manage alternative income generation sources.

Commercial engagement responsible. Promote processes and resources customer-oriented inside company and promote KPIs management. Company sales pipeline owner.Perform commercial efforts and account management to deploy TERA in Africa and Asia Pacific zones for the IFRC. Responsible to engage Mobile Operators In West Africa to deploy TERA and support beneficiary communications strategy of International Federation of Red Cross (IFRC).

Responsible of marketing department at "Editorial Canelas SA" for its brands "Los Tiempos", "OH!" Magazine, "M" and "H" Magazines, Classifieds services and Lostiempos.com. And responsible to coordinate branding with "La Prensa", "El Alteño" and "Alarma!" in La Paz city.

Responsible for strategic section of the customer service area of VIVA in its Contact Center. Retention Telemarketing Mobile Prepaid, Post Paid, Public Telephony and Wimax, collections, telephone surveys, Help Desk (help desk service and technical support Wimax and Public Telephony services), Complaints and loyalty.

Responsible for monitoring target market segments for the various services of the corporation. Commercial database management in coordination with the areas of sales and marketing. Proposals for implementation of new services, specifically geared toward the bundling of telecommunications services. Planning, management and execution of strategic market research.

Logistic chain professor

2001 Bolivian Census city chief - on charge of census operative execution for the city of Oruro