Jorge Zepeda Email & Phone Number

San Diego, California, United States

• Provided Service Desk assistance and technical support for all users and staff, ensuring high-quality, positive customer experiences.• Performed troubleshooting and maintenance for desktop computers, printers, VoIP phones, and assorted peripherals, including system upgrades and enhancements.• Managed Active Directory user and computer accounts, ensuring secure and efficient access to network systems and resources.• Collected and maintained accurate inventories of all end-user hardware and software, contributing to efficient resource management.• Collaborated with IT Service Desk, Network Administration, Data Center Operations, and Application Development teams to resolve incidents and complete IT projects.• Created and maintained Standard Operating Procedures (SOPs) according to company standards, ensuring consistency and compliance in all IT processes.

San Diego, California, United States

• Troubleshoot and resolve technical issues, providing timely IT support to end-users.• Implement and enforce IT policies to maintain security and compliance standards.• Manage and maintain network infrastructure, addressing connectivity and performance issues.• Provide training and documentation for end-users to enhance IT literacy and minimize support requests.• Monitor and respond to system alerts to ensure continuous availability and reliability.• Participate in the planning and execution of technology-related projects, ensuring successful implementation.

Chula Vista, California, United States

Assisted users in troubleshooting and resolving technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.Managed and documented support requests using a ticketing system, ensuring accurate and timely resolution of issues.Collaborated with IT team members to diagnose and troubleshoot complex network and server-related problems.Conducted hardware and software upgrades, enhancing system performance, and extending the lifespan of existing equipment.Performed data backup and recovery operations, safeguarding critical information, and minimizing data loss risks.

San Diego, California, United States

Develop project plans, including scope, objectives, deliverables, and timelines.Identify and allocate necessary resources (personnel, equipment, budget) for the project.Identify potential risks and develop strategies to mitigate or address them.Implement risk management plans to minimize disruptions to project progress.Foster a collaborative and positive work environment to maximize productivity.Implement safety measures to protect workers and the surrounding community.