Jorie Pollard Email & Phone Number

Develop comprehensive project plans, including scope definition, resource allocation and communication strategies, resulting in successful projects adhering to schedule and quality standardsCurate a comprehensive library of self-enablement resources, including instructional materials, user manuals, and troubleshooting guides, aimed at empowering users to.

Met and exceeded expected personal metrics including volume, handle time, time to resolution, and customer satisfaction rating, showcasing commitment to performance excellenceMaintained our knowledge management platform with up-to-date and relevant training materials, including documentation, guides, videos, and FAQs, to serve as a comprehensive self-help.

Seward, Alaska, United States

Created reservations through different communication channels, modifying rooms and rates whenneededManaged front desk, including greeting visitors, completing arrivals/departures and cleaning lobbycleanCoordinated updated room report with housekeeping, ensuring the correct rooms were clean andavailable to sellAssisted housekeeping with cleaning and.

Transferred patient information from incoming faxes into Salesforce database Responded efficiently to patient questions about their insurance or prescription via chat, email, and over the phoneTracked shipments to meet patients expectations of delivery via FedEx

Jackson, Wyoming

Produced accurate room assignments for daily check insResolved guest conflicts regarding room assignments, materials and reservations Acted with principle when dealing with guest’s credit card information Provided a customer first attitude to all guests

Bloomington, Indiana Area

Entered data from transcripts into local and enterprise systems and databases.Monitored workflow processing queues, prioritizing and adjusting tasks as needed to meet deadlines and support initiatives.Upheld high degree of integrity as problems detected in the processing workflow impact a student’s admission status

Greater Chicago Area

Delivered weekly Account Manager statistics to improve response time and problem resolutionUpdated clients accounts by adding new employee profiles, created tax deductions and ran different reports within the Paylocity systemExtracted and analysed large amounts of data to provide insight into client satisfactionIncreased user friendliness to Paylocity.

Bloomington, Indiana Area

Greeted customers and offered personalized shopping service supporting brand imageMaintained bookstore inventory using the TA2 online textbook management systemOperated cash registers proficiently by providing customers with correct amount of change

Greater Chicago Area

Coordinated volunteer shifts for an average of 15 groups per weekUtilized Salesforce in order to manage accounts for corporate groups and family volunteersRecruited middle school and high school students for the Teen Leadership Corps ProgramControlled the capacity of warehouse in order to ensure functionality for shifts