Jordan Miller Email & Phone Number

Phoenix, Az, Us

- Policy Overhaul Leadership: Led the complete restructuring of company policies and procedures, ensuring 100% compliance and operational efficiency across multiple departments.- KPI Scorecard Innovation: Designed and implemented a dynamic KPI scorecard system, enhancing visibility into branch performance and driving nationwide operational improvements.- Employee Training Excellence: Developed and delivered targeted training programs for new service department employees, accelerating onboarding processes and boosting team productivity.- High-Value Account Management: Managed key customer accounts with a focus on precision and timeliness, resulting in consistently high client satisfaction and retention rates.- Operational Readiness Assurance: Maintained operational integrity for 1500+ standby power units across Arizona, Nevada, Colorado, New Mexico, and Texas, ensuring uninterrupted service delivery and minimizing downtime.- Cross-Departmental Collaboration: Worked closely with various departments to align processes and improve workflow efficiency, leading to a more cohesive and effective organization.

Phoenix, Arizona, United States

- Focused on enhancing efficiency and optimization within Accounts Receivable Collections.- Offer assistance to Collections Agents utilizing Excel, Salesforce, and Dynamics 365 platforms.- Actively participated in the collection process of outstanding account balances.- Provided support and optimization to the Service team through Technician Scheduling and Dispatching tasks.- Led an ad hoc analysis project involving daily and weekly analysis of Technician hours across multiple branch levels.- Contributed to the creation of a weekly scorecard spanning back 13 weeks.

- Program Development: Successfully established and managed a USA/AZ Swimming-recognized swim team, expanding PVCC’s athletic offerings and attracting new members to the club.- Membership Engagement: Spearheaded initiatives that significantly increased swim team participation and overall member involvement, fostering a strong community spirit among 500+ families.- Event Coordination: Organized and executed high-quality swim meets, social events, and practice sessions, enhancing the overall member experience and elevating the club’s reputation.- Facility Improvement: Led the enhancement of the pool area, introducing upgrades and improvements that boosted member satisfaction and usage.- Cross-Departmental Communication: Improved the flow of information between the aquatics department and the broader club membership, ensuring transparency and a better overall experience for all members.- Leadership in Aquatics: Provided strategic leadership as the Head Swim Coach and Assistant Aquatics Director, mentoring young swimmers and guiding them to achieve their personal best in a supportive environment.

- Managed and budgeted over $250,000 - Revolutionized dues collection processes- Ensure timely and precise payables

- Ensured meeting minutes were thoroughly and comprehensively recorded- Ensured all events and important information was communicated to over 120 members

- Ensured all Alpha Sigma dealings and events were in compliance with the Risk Management agreement set in place by the International Headquarters of Phi Gamma Delta (FIJI)- Revolutionized how risk is assessed for proposed events- Ensured brothers and new initiatives were informed, educated, and understanding of the risk management agreement, hazing prevention 101, sexual harassment, and substance abuse

Bachelor Of Science - Bs, Finance, General

Activities and Societies: Phi Gamma Delta - Alpha Sigma Chapter

Education record

Activities and Societies: Varsity Swim Team Athlete and Captain, Co-Founder: Offroad Club