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Jordan S. Email & Phone Number
Technical Support Specialist
at
Shopify
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
Technical Support Specialist
Location
Cali, Valle Del Cauca, Colombia
Company size
Who is Jordan S.? Overview
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Quick answer
Jordan S. is listed as Technical Support Specialist at Shopify, a with 24475 employees, based in Cali, Valle Del Cauca, Colombia. AeroLeads shows a matched LinkedIn profile for Jordan S..
Jordan S. previously worked as Support Specialist at Shopify and Member Services Specialist at Motivforce Marketing & Incentives.
Company email context
Email format at Shopify
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Shopify
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Profile bio
About Jordan S.
I am a highly skilled customer service professional with over 6 years of experience across customer service, conflict resolution, project management, and client relationship roles. Throughout my career, I have honed a results-oriented mindset and a strong ability to manage complex processes, resolve issues efficiently, and deliver exceptional customer satisfaction.I combine a deep understanding of customer service excellence with technical proficiency and a passion for optimizing processes. My adaptability, proactive problem-solving skills, and commitment to continuous learning make me a valuable asset to any organization.I am currently seeking a challenging opportunity to leverage my expertise in customer support, project management, and operational efficiency to contribute to a forward-thinking team.
Current workplace
Jordan S.'s current company
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Shopify
14 roles
Jordan S. work experience
A career timeline built from the work history available for this profile.
Support Specialist
Member Services Specialist
• Managed ongoing projects and reports, ensuring accurate and effective service to program members.• Stayed up to date on suppliers and policies to provide knowledgeable support remotely.• Acted as the first point of contact for identifying errors, systematic issues, or system outages, ensuring quick reporting to the IT department via Jira tickets.• Responsible for sourcing digital gift card providers in Latin America to transition all physical incentives to digital formats.• Processed gift cards through supplier platforms and generated real-time reports for clients.
Mar 2023 - Sep 2024
Resolution Specialist
Escalations Manager • Customer Resolution SpecialistLast point of contact regarding CS or Acc Changes escalations.DART (Direct Andon Response Team) • Market: NAReceive and escalate customer, website, and systemic issues to the appropriate department by creating tickets.• Create upper level approval escalations requests to the General or Operations Manager.
Sep 2022 - Feb 2023
Aug 2022 - Sep 2022
Account Changes Specialist - Tier 2
Account Security Department • Decisions and actions on Potential security threats from customer's accounts. Tier 2.
Apr 2021 - Aug 2022
Customer Service Associate
First points contact - Retail orders customer service • Market: NADigital Services • Market: UKShipping Delivery Support Specialist • Market: NA
Sep 2020 - Apr 2021
Sales Executive
Targeted Sales Management RepresentativeCampaign: Endesa Energía - Market: ES
Jun 2020 - Sep 2020
Marketing Auditor
Field Auditor - Marketing and Market Research - CENCOSUDExecution of compliance reports on advertising delivery coverage in sectors, neighborhoods and specific areas.Zone: Valle del Cauca
Nov 2019 - May 2020
Helpdesk Resolution Specialist
Engage with customers and suppliers via phone calls to build rapport, understanding their needs, and and provide excellent customer service to ensure all transactions are successfully completed while fulfilling documentation, reporting, and maintaining help desk KPI's.Ticket Resolution Specialist at Choice Money Transfer & Small World FSBack-Office • B2B HelpDesk Specialist managing operations communication with agencies • Market: NA
May 2019 - Nov 2019
Collections Specialist
Collections Specialist • Oportun Campaign: Over due Specialist Collections Team
Mar 2019 - May 2019
Nov 2018 - Mar 2019
General Collections Representative
General Collections and customer service.Take ACH or Credit Card payments from clients.
Aug 2018 - Nov 2018
Junior Web Developer
Web development and data management - www.laloncherita.comOn-Site Technical Internships - Bachelor's Degree with orientation in computer science.
Aug 2011 - Nov 2011
Team & coworkers
Colleagues at Shopify
Other employees you can reach at shopify.com. View company contacts for 24475 employees →
CK
Chandra Katuwal
Colleague at ShopifyGandakī, Nepal
View →
PC
Prince Charming
Colleague at ShopifyVancouver, British Columbia, Canada
View →
IA
Ire-Ne Anthony Edebiri, Sfc
Colleague at ShopifyCanada
View →
SB
Sam Bostock
Colleague at ShopifyOttawa, Ontario, Canada
View →
AD
Abir Dalati
Colleague at ShopifyMontreal, Quebec, Canada
View →
JM
Jacob Mccourt
Colleague at ShopifyWindsor, Ontario, Canada
View →
NW
Niles White
Colleague at ShopifyOrem, Utah, United States
View →
MS
Mir Shahzaib
Colleague at ShopifyKarachi South District, Sindh, Pakistan
View →
UW
Uraba Waseem
Colleague at ShopifyGujrat District, Punjab, Pakistan
View →
AL
Andy Liu
Colleague at ShopifyWindsor, Ontario, Canada
View →
Chandra Katuwal
Colleague at ShopifyGandakī, Nepal
View →
PC
Prince Charming
Colleague at ShopifyVancouver, British Columbia, Canada
View →
IA
Ire-Ne Anthony Edebiri, Sfc
Colleague at ShopifyCanada
View →
SB
Sam Bostock
Colleague at ShopifyOttawa, Ontario, Canada
View →
AD
Abir Dalati
Colleague at ShopifyMontreal, Quebec, Canada
View →
JM
Jacob Mccourt
Colleague at ShopifyWindsor, Ontario, Canada
View →
NW
Niles White
Colleague at ShopifyOrem, Utah, United States
View →
MS
Mir Shahzaib
Colleague at ShopifyKarachi South District, Sindh, Pakistan
View →
UW
Uraba Waseem
Colleague at ShopifyGujrat District, Punjab, Pakistan
View →
AL
Andy Liu
Colleague at ShopifyWindsor, Ontario, Canada
View →
FAQ
Frequently asked questions about Jordan S.
Quick answers generated from the profile data available on this page.
What company does Jordan S. work for?
Jordan S. works for Shopify.
What is Jordan S.'s role at Shopify?
Jordan S. is listed as Technical Support Specialist at Shopify.
Where is Jordan S. based?
Jordan S. is based in Cali, Valle Del Cauca, Colombia while working with Shopify.
What companies has Jordan S. worked for?
Jordan S. has worked for Shopify, Motivforce Marketing & Incentives, Amazon, Iccs - Contact Center, and Inmercol.
Who are Jordan S.'s colleagues at Shopify?
Jordan S.'s colleagues at Shopify include Chandra Katuwal, Prince Charming, Ire-Ne Anthony Edebiri, Sfc, Sam Bostock, and Abir Dalati.
How can I contact Jordan S.?
You can use AeroLeads to view verified contact signals for Jordan S. at Shopify, including work email, phone, and LinkedIn data when available.
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