José Abiog Email & Phone Number

Newmarket, Ontario, Canada

Newmarket, Ontario, Canada

• Led the foundation of a not-for-profit basketball academy focused on youth development and competitive excellence, overseeing all aspects from concept to operational execution.• Conducted in-depth market analysis to guide strategic planning and program development, ensuring competitive positioning and program success.• Orchestrated the development of the academy from inception, including facility design, branding, and operational strategies.• Launched successful basketball programs by collaborating with renowned partners like Jr NBA and Nike to establish and expand training programs and competitive teams, increasing from 6 to 20 teams within two years.• Expanded the coaching team from 3 to 10 full-time coaches, underlining a commitment to quality training and athlete development.• Implemented strategic business operations and community engagement initiatives, leading to sustained growth and community recognition.

Mississauga, Ontario, Canada

• Led the after-hours multi-disciplinary IT teams in a fast-paced call center environment, ensuring the seamless operation and reliability of Enterprise network services.• Mentored and nurtured a top-tier helpdesk team, setting benchmarks for excellence in performance and customer service delivery, meeting and achieving key performance indicators (KPI).• Demonstrated excellence in managing complex escalations, streamlining resolution processes, adopting analytical and strategic methods to meet SLA requirements and elevate customer service experiences.• Developed and implemented customer service policies and procedures that resulted in positive customer satisfaction.• Conducted training sessions on product knowledge, communication skills, and problem-solving techniques to bolster team expertise and confidence.• Fostered strong partnerships with key stakeholders and cross-functional teams, effectively representing customer interests and driving service improvements.

Toronto, Ontario, Canada

• Effectively managed network-related issues, upholding stringent Service Level Agreements (SLA) and delivering superior customer service.• Coordinated incident resolutions with external and internal suppliers.

Brampton, Ontario, Canada

• Provided comprehensive technical support to global customers, enhancing customer satisfaction and support efficiency.• Coordinated equipment repairs with external and internal suppliers.

Diploma, Business Management

Diploma, Culinary Arts