Jose Cernuda Email & Phone Number

Responsible for all aspects of implementing and deploying to a user base of over 800 doctors in Louisiana for the EMPOWERx program, an electronic medical records system and e-prescribing solution for Medicaid doctors.Coordinate logistics and scheduling of training and consulting services for doctors interested in EMPOWERx.Design and create all content, as well as produce training videos for an online computer based training solution.Responsible for quality assurance and beta testing of new software. This includes conducting field trials with existing users and documenting their needs, their desire for changes in the user interface, as well as documenting any bugs which may exist. Create various procedure manuals to document troubleshooting steps, as well as procedures taken to fix common errors encountered within the program and its hardware.Install software, consult with hospital IT departments, and set up PDA hardware for use by doctors in hospitals and medical offices.Troubleshoot and fix system problems related to the EMPOWERx application, its mobile PDAs, and the computers to which they connect.

Managed the South Florida region, responsible for analyzing and identifying utilization patterns of doctors using EMPOWERx in order to target training towards those providers who were not using the program, and to assess potential training gaps needing attention.Responsible for conducting "train the trainer" sessions with new hires in order to teach them our policies, procedures, software, and training methodology.Managed all logistics with scheduling staff to optimize time and travel for training sessions and consultations with doctors using the program over multiple states.Installed and maintained software and hardware used by the program in doctors’ offices and hospitals.