Jose D. Email and Phone Number

Providing customer support for multiple platforms through SaaSFirst line support through our phone and email support channelsAssisting a diverse range of customers including distributors, owners, operators, governments, and financial institutionsParticipate in new product development and implementationTroubleshoot non-reporting transceivers on bespoke platforms and networksInvestigating and resolving software issues to identify root causeSupport our risk management platform for screening vessels relating to sanctions and watchlists Liaise with various teams such as sales, finance, product and development, to ensure a first-class customer experienceSupporting the Maritime Authority in areas such as Long-Range Identification and Tracking (LRIT), Screening and Ship Security Alert Systems (SSAS)

We relocated from Johannesburg to London during two lockdowns, which presented unique challenges and disruptions but I was able to navigate through them successfully.

Manage national franchise accounts, databases, and related portfolios1st and 2nd line support for hardware and software issues Install new systems, scales, and printers, back up and copy dataTroubleshoot day to day operational issues, log and resolve tickets within SLA’sConduct remote, on-site, and weekly classroom training sessions for Franchisees and ManagersTest new software releases, document and report any identified bugs, and submit requests for future developments to developers