Responsible for working with executive stakeholders of key business areas of Copa Airlines, including Flight Operations, Aircraft Maintenance, Finance, Human Resources and Cargo to identify and analyze the business value of their technology initiatives while ensuring alignment with corporate strategy and IT Roadmap. Responsible for managing the business areas’ IT Programs and Services including definition, evaluation, planning, delivery, monitoring and support to ensure their business… Show more Responsible for working with executive stakeholders of key business areas of Copa Airlines, including Flight Operations, Aircraft Maintenance, Finance, Human Resources and Cargo to identify and analyze the business value of their technology initiatives while ensuring alignment with corporate strategy and IT Roadmap. Responsible for managing the business areas’ IT Programs and Services including definition, evaluation, planning, delivery, monitoring and support to ensure their business objectives were achieved. Partnered with internal Software Engineering, IT Operations, Cyber Security and Data Services organizations, as well as external vendors to ensure technical solutions met stakeholders’ business needs.Led a department of 23 total staff with a direct team of 5 IT Managers and one Service Analyst, consistently receiving high scores during the annual leadership evaluations.Led the Digital transformation program of the Flight Operations area. Led the project teams that implemented complex Enterprise Resource Planning (ERP) solutions for the Aircraft Maintenance, Cargo and Human Resources areas.Established key performance metrics and support processes that improved customer support service levels.Designed and implemented an IT Service Review process for reporting to senior management the performance metrics of their technology projects and services, which increased stakeholder satisfaction. Show less

Accountable for project management and application support for the Flight Operations, Aircraft Maintenance and Commercial Scheduling areas.Led a team of 3 Project Managers and 4 Business System Analysts.Helped establishing the Project Management Office at Copa Airlines, including implementation of processes and methodologies based on best in class industry practices.Led the implementation of the Business System Analysis practice at Copa Airlines, including job… Show more Accountable for project management and application support for the Flight Operations, Aircraft Maintenance and Commercial Scheduling areas.Led a team of 3 Project Managers and 4 Business System Analysts.Helped establishing the Project Management Office at Copa Airlines, including implementation of processes and methodologies based on best in class industry practices.Led the implementation of the Business System Analysis practice at Copa Airlines, including job description, position level criteria, processes and performance metrics. Show less

Responsible for product implementation and support for customers of Sabre’s Flight Scheduling systems in North America, Latin America and Europe.

Responsible for Sabre Airlines Solutions accounts in the Caribbean and Latin America, including support, new business development and sales activities for current Sabre customers. In this role, I worked closely with senior executives to identify opportunities for the airlines to gain benefit from Sabre Airline Solutions’ products and services.

As Project Manager I led the end-to-end implementation of complex software solutions for Sabre Airline Solutions customers.I managed the integration program of seven Sabre core airline systems for a solution outsourcing client in South America.I also managed the implementation of Sabre's Flight Scheduling System at a major North American airline.

Responsible for the design, development and support of the optimization components of American Airlines fleet assignment and aircraft routing optimization models.Conducted a schedule evaluation study for a regional carrier in Southeast Asia. I recommended changes to optimize the carrier's aircraft utilization, passenger connectivity and maintenance rotations.