Jose Luna Email and Phone Number

Recruited to lead, motivate, and empower the End User Services Support Organization in providing high-quality services to 15,000+ corporate and engineering users in 45 buildings at San Diego’s Corporate Headquarters. Following success, advanced and given additional responsibility for the IT Walkup Center. Provide effective leadership to 16 IT Support Analysts providing mobile, laptop, desktop, and test equipment support to 15,000+ users across Windows, MacOS, and Linux environments. Managed $5M budget. Collaborate and align support standards with regional sites across the Americas, EMEA, and APAC.

Recruited to lead the Technical Operations Department in maximizing overall uptime of Windows servers for mission-critical Job Scheduling Application that generated reports for business units, processed Automated Clearing House (ACH), posted debits/credits to customer accounts, calculated interest rates, and updated loan balances. Based upon success, given additional responsibility for the Help Desk supporting 500 users in 10 branches and corporate site.

Served as a member of the San Diego Regional Operations Control Center team monitoring and resolving issues with production environment. Assumed responsibility to address downtime issues with applications and servers. Initiated bridge calls, gathered key application owners, and led the rapid recovery, resolution, and documentation of lessons learned.