Spearhead daily operations, monitor project timelines, and ensure operational efficiency. Liaise with CEO regarding corporate strategy, steer organizational vision, and build an optimal structure. Identify new revenue streams, optimize business growth, and develop strategic plan. Implement procedures as well as policies, and drive continuous improvement. Maintain strong relationships with key stakeholders, administer budget, control expenditures, and develop innovative solutions. Company representative at events, track competitor activity, and foster professional development of all team members.

Built strong relationships with partner leaders, managed collaboration contracts, and ensured success of external partnerships. Formed alliances, monitored achievement of strategic goals, and boosted company's reputation. Implemented strategies, collaborated with commercial teams, and drove targeted accounts conversion. Formulated plans and maximized products sales expansion. Tracked sales performance, identified business development opportunities, and devised post conversion strategy. Managed key stakeholders, directed processes, and ensured smooth running of operations. Liaised with key opinion leaders regarding targeted accounts, updated account status in CRM, and collaborated with finance, legal, regulatory as well as partners.● Successfully leveraged relationships, generating new revenue streams.● Established reporting for partner conversions, driving process improvement.

Delivered customer support to medical staff, doctors as well as patients, coached team, and maximized revenue generation. Fostered cross-functional collaborations, implemented policies, and devised revenue generating strategies. Established quality assurance program, rolled out performance evaluation process, and drove change.● Created VIP team, enhancing support to high revenue medical facilities.● Introduced performance metrics and developed effective action plans, boosting results.● Generated 35% increase in team productivity.● Consistently delivered world-class service level.● Redesigned team structure, increasing operational efficiency.● Introduced modern technology channels, improving revenue.

Led team, created structure, and set metrics. Oversaw customer onboarding, monitored advocacy as well as retention, and ensured customer success. Enhanced customer life cycle, directed customer success operations, and tracked customer success performance.● Grew renewal rates and reduced churn.● Increased product adoption and customer satisfaction scores.● Delivered higher advocacy, leading to new business growth.● Designed operations structure, resulting in favorable customer results.

Led team, tracked performance, and drove growth. Fostered staff professional development, crafted development plans for Junior Sales Specialists, and mentored group of future leaders. Ensured optimum customer satisfaction and evaluated business trends. Designed operations roadmap, created sales & operations strategies, and ensured excellent customer experience was being delivered.● Significantly improved conversion rates.● Established sales commission plan, boosting gross profit.● Generated cost saving through increased productivity.● Implemented workforce tool, resulting in enhanced service level results.

Building, developing, and leading a team of amazing professional, friendly, knowledgeable Customer Service Representatives, Lead Agents, Supervisors, and Managers who are responsible for inbound/outbound phone/email/chat, sales, tier 1, tier 2, technical, escalations, and executive escalations.