Jose Luis Cueto Email and Phone Number

Consult with small business clients to design and provide IT systems management and support, as well as network services, web application development/support, and security administration. Conduct a full line of systems engineering including hardware and software installation, system/application design/configuration, upgrades, troubleshooting, repair, performance tuning, and networking.✔Work with end users in developing business solutions and produce high quality systems and applications that fully meet or exceed expectations. Perform daily technical and infrastructure support for server platforms. ✔Significant work with Linux including installing the Ubuntu for Raspberry Pie, as well as configuration and troubleshooting.✔Conduct Linux troubleshooting including collecting logs and basic fine-tuning by editing configuration files.✔Research and identify problems with desktop and laptop computers and advise clients on plans of action.✔Disassemble computers to perform diagnostics and check for repair needs.✔Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.✔Link computers to network and peripheral equipment, including printers and scanners.✔Refurbish used computers and technological equipment, saving clients money.✔Repair and upgrade desktops or laptops remotely for clients for continued daily operations with Team Viewer.✔Isolate and mitigate damage to multi-system architectures following malware infections, reducing financial impact and producing stability.✔Maintain client computers by troubleshooting and performing needed repairs or replacements maintaining a 99% client satisfaction rating.

Performed on-site installation, maintenance and repair for laptops and desktops, as well as components including hardware, networking products, software, operating systems, peripheral devices, phone systems, security systems, and Linux cash registers. Conducted troubleshooting and fixes, performed password resets, setup equipment and access for new staff, coordinated with vendors for onsite repairs, and maintained inventory control of all equipment.✔Reported incidents and executed corrective procedures.✔Conducted troubleshooting and repair of desktops.✔Set up new computer system and devices, including installing hardware and software, as well as patching programs.✔Assessed business needs and problem areas to create focused solutions. ✔Championed the installation of Linux Cashier Register for inventory and sales.✔Installed camera security system to protect store from incidents.✔Contributed to store sales increasing ~50% through technology improvements.

Consulted with small business clients and individuals to design and provide IT systems management and application support. Conducted a full line of systems engineering support including hardware/software installation, system/application design and configuration, upgrades, repair, performance tuning, and networking.✔Installed, configured, troubleshot and maintained various server environments including Active Directory, DNS, Web, Email, FTP, and Database (MSSQL, MYSQL) for Microsoft server operating systems.✔Set-up new networks using multiple resources to find a solution to best fit the needs of the customer while allowing for growth and staying within strict budgets. Initiated project planning for long-term business goals.✔Resolved network connectivity and computer-related issues onsite by remote tools utilizing all available resources.✔Configured and administered remote access appliances and software environments.* continued below *

* continued from above *✔Setup, configured and troubleshot wired and wireless network routers, managed switches, firewalls, gateways, and access points for a variety of broadband services. Performed daily system support for server platforms. ✔Maintained configuration management documentation of systems supported. Initiated project planning for long-term business goals.✔Served as translator in articulating business requirements and underlying information technology to support the business.✔Selected electronics equipment, components or systems to meet functional specifications.✔Updated hardware and software platforms by implementing automation and efficiency improvements.✔Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.✔Delivered exceptional level of service to each customer by listening to concerns and answering questions.✔Proved successful working within tight deadlines and fast-paced atmosphere.✔Performed regular maintenance and testing to service and optimize computer systems, applications and environments.✔Maintained an average 25 customers per day, and maintained a 100% satisfaction rate.

Accountable for supporting network installations for the company. ✔Provided on-call support for network engineering duties.✔Administered software licensing and purchasing for effective installation of network.✔Mitigated risk by analyzing complex computer systems to assess vulnerabilities.✔Analyzed data traces using protocol analyzers to identify anomalies and find solutions.✔Reviewed logs for all networking devices for unresolved abnormalities and problems.✔Documented all server and network problems and other unusual events in detail.✔Monitored system logs for all company computers and devices to maximize uptime.✔Diagnosed system hardware and software problems using advanced root-cause analysis.✔Handled problems over 12 hours until resolved with network issues.