• Interact with clients and other parties, building relationships with them via phone and email.• Maintain and update case management systems, relationship management systems, document management systems, and other mission-critical systems.• Manage calendars by scheduling appointments, posting tasks and deadlines, and ensuring the firm's and team's calendars remain accurate and organized in a logical and efficient manner.• Handle communications by receiving and delivering emails and voicemails, ensuring copies of messages are documented in the firm's files (paper, electronic, or both).• Interact with courts and administrative agencies regarding hearings, motions, and other appearances, serving as the firm’s primary point of contact with courts for all administrative and scheduling matters.• Prepare and send legal correspondence as directed by attorneys, finalizing documents initially drafted by them, ready for delivery to courts, clients, co-counsel, and opposing attorneys.• Set up and manage new client and firm files, including unique post-strategy session tasks.

• Provide effective assistance and address customer inquiries through various communication channels, such as phone calls, emails, or online chat.• Identify and address issues or concerns customers may encounter, working to find satisfactory solutions and ensure customer satisfaction.• Handle customer complaints professionally by listening to their concerns, investigating issues, and offering solutions to maintain customer satisfaction.• Provide detailed information about products, services, policies, and procedures, guiding customers through specific processes to enhance their understanding and overall experience with the company.

• Participate in the analysis, projection, and development of technical defense within the judicial system.• Support by implementing methodological plans in criminal, civil, and administrative investigations. • Collect probative material, physical and digital evidence, following the guidelines of the chain of custody manual.

• Assist in the procedural advancement of assigned investigations, in accordance with the established procedures within the Colombian legal framework.• Attend to citizen inquiries by responding to petitions for information.• Draft judicial police orders, ensuring they are substantiated by the legal foundation that empowers the entity to conduct proceedings.