Tulio Fernandez Email & Phone Number

16542 Ventura Boulevard Suite 417 Encino, Ca 91436

As a Case Manager, I've had the privilege of playing a pivotal role in the legal processes of personal injury cases, working closely with the attorney to ensure efficiency and excellence in legal representation. I was hired through a third-party recruitment agency, and I've been responsible for managing the entire workflow of cases, from their initial sign-up to final disbursement or litigation commencement.Key Responsibilities:1- Case Management from Inception to Resolution: Overseeing case progression from the initial sign-up phase through to completion of disbursement or until the transition to litigation, ensuring smooth and efficient management at every stage.2- Research and Documentation Compilation: Conducting thorough research and compiling all necessary documentation, including collecting bills and records, obtaining TCRs, and reporting cases to DHCS, to support case preparation and strategy development.3- Client Communication and Support: Serving as a primary point of contact for clients, providing regular updates on case status, answering inquiries, and offering support and guidance throughout the legal process.4- Drafting Legal Correspondence and Documents: Preparing a variety of legal documents, such as demand letters, settlement agreements, HIPAA forms, LOR's, LOU's, LRR's, medical index's, disbursement sheets, etc.5- Lien Reductions: Negotiating with lien holders to reduce medical liens and other outstanding obligations, maximizing client recovery, and facilitating fair settlements.

Job Duck is a leading recruitment agency specialized in remote placements. Through their services, I had the opportunity to work with a reputable law firm in the United States. This partnership enabled me to leverage my skills and experience remotely, ensuring efficiency and professionalism, as a Personal Injury Case Manager at a US-based law firm, I had the privilege of overseeing personal injury cases and supporting clients throughout their personal injury claims. During my tenure, some of my responsibilities included:- Coordinating with opposing counsels and medical practitioners to gather necessary information and ensure smooth communication.- Sorting and organizing case documents in designated folders for easy accessibility and reference.- Creating a record chart and summarizing important details for each client case, providing a quick and comprehensive overview.- Providing ongoing support to clients, answering their questions, and keeping them informed about the progress of their cases.- Collaborating with attorneys to prepare documents for negotiations and settlements.With a strong attention to detail, effective communication skills, and a passion for advocating on behalf of clients, I ensured that each case received the attention it deserved. I took pride in maintaining organized records, supporting attorneys, and providing exceptional client service

Tegucigalpa, Francisco Morazán, Honduras

As an Online English-Spanish Interpreter, I provided professional interpretation services primarily to clinics, hospitals, emergency situations, and medical professionals. My role was crucial in facilitating effective communication between English and Spanish speakers in these critical healthcare matters.In this role, I successfully performed the following tasks:- Conducted live interpretation via online platforms, facilitating communication between English-speaking medical professionals and Spanish-speaking patients during medical consultations and emergencies.- Provided accurate and clear interpretation to ensure understanding and proper treatment for patients in healthcare settings.- Translated medical documents, such as patient records and reports, while maintaining accuracy and confidentiality.As an Online English-Spanish Interpreter, I demonstrated strong language skills, cultural sensitivity, and the ability to handle sensitive medical information. I played a vital role in facilitating communication between healthcare professionals and patients, contributing to quality care and positive healthcare outcomes.

Tegucigalpa, Francisco Morazán, Honduras

As a Technical Support Agent for the Google Nest campaign, I provided comprehensive technical assistance to customers through phone, email, and chat channels. My role involved troubleshooting and resolving technical issues while ensuring a high level of customer satisfaction. I took ownership of customer concerns and followed through until their technical problems were fully resolved.In this role, I successfully performed the following key tasks:- Responded promptly and professionally to customer inquiries via phone, email, and chat, providing effective technical support.- Diagnosed and resolved technical issues by guiding customers through troubleshooting steps, utilizing product knowledge and problem-solving skills.- Documented customer interactions, including issue description and resolution, in the system for future reference and improvement purposes.- Followed up with customers to ensure the successful resolution of their technical problems, maintaining excellent customer relationships.As a Technical Support Agent, I honed my technical expertise, problem-solving abilities, and customer service skills. I developed a deep understanding of Google Nest products and effectively communicated complex technical information to customers in a user-friendly manner.

Tegucigalpa, Francisco Morazán, Honduras

During my 2.8 years with Startek, I had the opportunity to contribute to the company success in two different roles. In my first year, I worked as a Customer Service Representative, where I provided support to clients and handled their inquiries trough different channels. My main responsibilities were to resolve customer issues and ensure they were satisfied with the service.approximately after 1 year, I got promoted to Quality Analyst and Floor Support, where I helped maintain high standards of customer service and supported new hires as they got up to speed. In both roles, some of my key responsibilities included:Customer Service Representative:Managing a high volume of customer inquiries through phone, email, and live chat.Resolving customer issues and complaints quickly, ensuring their satisfaction.Gaining in-depth knowledge of products and services to provide accurate information to customers.Quality Analyst and Floor Support:Reviewed agent phone calls to make sure they met company standards and guidelines.Provided feedback and coaching to customer service reps to help them improve and deliver better service.As floor support, I assisted new agents with difficult questions, escalations, and system issues.These roles helped me improve my analytical skills, attention to detail, and communication with both customers and team members. I also earned a strong understanding of clients' needs and how to address them effectively.