Jose Ramirez Email & Phone Number

Miami, Florida, United States

Hospitality Management Leader with 6+ years of hospitality experience in Miami producing solid business results.In charge of 85+ associates including valet attendants, ramp captains, Supervisors, bell captain, bell dispatcher, bellmen, traffic controllers, valet cashiers and self parking cashiers. Responsible for managing a $3+MM Annual Revenue. Reduced auto claims by 30%Monitored P&L, maximized revenue controlling labor cost and reducing expensesTrained and audited all associates, conducting Forbes Standards Trainings and Quality AssessmentsResponsible for daily operational tasks: payroll, revenue reporting, collection, and forecasting, scheduling and events planning

United States

Responsible for overseeing all aspects of parking operations to include, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll and scheduling. The responsibility to consistently maintain and foster Luxury Guest Service oriented reputation and keep strong existing client relationships.Manage scheduling, overtime, tip reporting and timekeeping. Ensured that forecasts, payroll, and accounting reports are on time and accurate. Worked with the Area/Regional to forecast and plan for seasonal variances in business to ensure proper staffing levels. Part of pre-opening teams for: Bal Harbour Luxury Location, Dania Beach Dual Site Hotel. Set operation up from scratch and built a team of 25 employees for the operation.

United States

- Responsible for accommodating a clear and organized driveway with arriving and departing vehicles.- Multiple Forbes - Five Star trainings for Arrival and Departure standards.- Responsible for managing a full shift supervising 7-10 employees.- Cashier experience in all aspects processing payment utilizing AVPM system and room revenue posting.- Assisted the Director in processing Payroll and Scheduling.- Responsible for reporting Claims.- Auditing Cashier’s end of shift reports and revenue.- Ensuring Cash drop was accurate and deposited in to the Hotel’s general cashier.- Managed all guests and residential service opportunities in a timely manner.

United States

- Responsible for handling 3 separate valet operations- Performing Door Attendant responsibilities, greeting and escorting every arriving guest to the reception- Reporting Vehicles Claims and responsible for following up through out the whole process.- Cashier experience operating with OPERA operating system.