Jose Rivera Email and Phone Number

Manage six (6) developers in the implementation of automation processes, system’s applications design and programming, technical support for enterprise-wide solutions.Responsible for 20 + Web Based and IVR (Interactive Voice Applications) critical applications in a 7x24x365 fast paced operations environment.Manage people. Coach rookies and senior employees in their career paths. Manage project deliverable schedules and on call schedules. Participate actively with development team for large solutions as an analyst for development and implementation.Lead implementation team for Enterprise-wide front-end solution for different customers and departments.Receive and estimate new development or enhancements (for actual applications). Interact with the customer to understand business needs and recommends solutions.Manage Applications audits and quality process during the operational phase. Analyze, design and implement new business process and evaluate in place process for recommendations.Responsible for the application maintenance contracts of cross-cultural third party suppliers for different applications.Project Management of low and medium priority initiatives.Performance Management, supervisory skills and budgeting skills.

Technical Leader and Project Coordinator for the Payment Gateway Team which implements and supports third party payments solutions for Banco Popular Merchants. Lead the implementation team of the Web Based Payment Gateway, Call Center Pay, MultiMerchant Pay and Alternatives solutions for third party payments. Serve as the Software Architect for the team.Additional responsibilities include creating and presenting information technology solutions to management and external clients. Serve as the liaison with partners and suppliers and software quality procedures documents and technical reports writer. Serve as the liaison between the management and the technical people. Create and lead presentations and demonstration of the product, providing pre-sales support.

Designed, Supported and Managed own small sub projects or complete projects (depending on complexity) with basic to moderately complex requirements for the following Customers:Guaynabo City Municipality - Internet Web Portal, Web Based Claims system and Procurements system administrator. Provide analysis, programming and support to those key systems in the Municipality. Perform system analysis for the integration between the SAP systems and in house applications. Provide Support to Supply Chain Management Functional Operations (Purchasing, Inventory and Shipping) and ABAP programming. Create Ad-Hoc reports and report applications for the Management (SAP ERP and SAP-legacy integration systems.Wholesalers Group, Inc. DBA Droguería Bayamón Lead the complete Implementation Project for these multimillion dollars in Revenues Company and highly regulated industry. The project included the network infrastructure for Windows-based servers and ERP solution including the Accounts Payables, Accounts Receivables, General ledger, Cash Management, Material Management, Sales and Distribution Modules and Supply Chain Management. Provides continuous support and upgrades to ERP operations. Provides Windows Programming support and ad-hoc reporting for management. Serve as the liaison between the Software vendor and the company.Evertec, Inc BAR (Billing and Account Receivables system) implemented the Accounts Receivables and General Ledger modules integrating with custom developed billing application. Analyzed and developed the Parent Company (Popular, Inc.) General Ledger integration. Provides continuous support to operations. Support IT standards, policies and procedures for this highly regulated company.

Lead the implementation teams for multiple customers and multiples sites of Interactive Voice Response Units, ACD’s, PBX, Voice mail systems and Voice Attendants. Analyzed, designed and developed applications for the following customers and products:Liberty Communications – Complete PBX Solution, IVR and Voice mailTriple S (SSS) –Customer Service Voice Application and Integration with the Mainframe and Voice network.Verizon Wireless – “Info Cell” Customer Service Voice Application. Automatic Collections Notifications systems.Grupo GM de Venezuela – Implemented the PBX and the Credit Card Customer Service Voice Solution for their customers.First Bank – Implemented the “First Line” and “Telepago” project. Banco Popular de Puerto Rico –maintained and Administered for three years “TeleBanco Popular” Customer Service. Analyzed, Designed, Developed and implemented the “Telebanco Comercial” Comercial Customers Service Voice Application, interfacing with voice and data networks.