Experienced Infrastructure Analyst, Project Manager with demonstrated history of working in the computer hardware industry. Skilled in Sales, Management, Customer Service, Pre-sales, and Software Documentation. Strong program and project management professional with a Bachelor's degree focused in Liberal Arts from Sonoma State University.

Project Manager and consultant(Latin America, Canada, US)Help Desk and end Users support including rollouts andconfiguration of networks and desktops onsite and phone support.

ABC Systems & Development, CASoftware Asset Management Solution Provider in Partnership withIBM (Tivoli), Hewlett Packard (HP OpenView), and PeregrineLAN Licenser - NT third party software asset metering utilityfor monitoring and reporting software usage on LAN and WANenvironments (in both Spanish and English.) 2000-2001 Pre-Sales Consultant(Latin America and US Government Accounts) • Provided consultation services for pre and post sales environment. • Project Manager at enterprise-level rollouts up to 30,000 seats • On-site/ remote troubleshooting and problem resolution for postsale accounts. • Designed LAN Licenser training curriculum for re-sellers andclients. • Wrote technical notes for the Integration Module of LANLicenserand Peregrine Asset • Management Solutions (Asset Center, Inventory DesktopDistributor and Service Center).Account Manager (US Government Accounts)Managed maintenance agreement renewals, staff training, andcustomer relations.