TSM Administration

Provided support to Automobile, motorcycle, and RV dealerships using proprietary online software covering FTP, email, domain troubleshooting, online integration advertisement, and general overall use of software.Selected Contributions:DNS Purchasing, configuration, and entering of Name RecordsTroubleshooting and Configuration of Client MS outlook FTP setup, and data recoveryHandled inbound / outbound cases solving program related error messagesSalesforce CRM

Handling day to day planning, building, and sequencing of sub assembly components for frame rail assembly for a manufacturing company.Selected Contributions:Created inventory reports for build deadlines and forecastingOnsite support for internet, intranet, database, and MS Office productsGenerated MS Office reports from daily cycle counts and inventory auditsCreated build order reports for operators utilizing import/export, and filtering processes.

Handled technical troubleshooting on proprietary 3D solid modeling software within an enterprise environment, including system crashes, slow-downs and data recoveries. Network and Engaged and tracked Priority issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions:Imaged 32 & 64 bit systems ranging in languages for troubleshooting.Server installation of Alibre Design Network License Manager and Team Server Software.Developed internal website for troubleshooting assistance of new support employees.Covered Webinar Training & Consultant testing.Handled & Oversaw all escalation cases.Salesforce CRM

Took inbound and made outbound calls dealing with IT Departments of Higher Education Schools in configuration changes and updates to laptop, desktop, and servers.Selected Contributions:Reconfiguration of customer miss-configured servers Review and testing of new products for customer related inquiresTroubleshoot by phone of specific hardware and software configurations requested by IT Department College personal for both student and factuality use.

Manage networking for Martial Arts facility consisting of installing, setup, and maintaining of company laptop, desktop, wireless network, and telecommunications.Selected Contributions:Use OSI model to isolate network issues resulting in less company downtime.Keep OS Platforms & software up to date with the latest versions of applications and drivers.Exchanged computer systems as they became obsolete.Covered maintenance of all PC and laptop hardware/software and office equipment; repairing of personal and work computer related equipment down to component level.